# Computer Operations Analyst

**Company**: NEXT
**Location**: Leicester
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: From £37,818
**Category**: IT
**Industry**: Technology

**Apply**: https://ekeq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/77479?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_075802ac-f09

## Description

We're looking for a Computer Operations Analyst to join our Computer Services team, based from the NEXT Head Office in Leicestershire!

As a Computer Operations Analyst at NEXT, you'll play a crucial role in keeping our business moving smoothly 24/7. Working within a close-knit monitoring team of 13, you'll be responsible for the health and performance of our core IT infrastructure - ensuring our websites, retail stores, warehouses, and key third-party integrations stay online and perform flawlessly.

**Responsibilities:**

- 24/7 System Monitoring: Monitor core systems and infrastructure across both cloud (Microsoft Azure) and on-premises environments.

- Operational Execution: Execute day-to-day operational tasks, batch jobs, and system maintenance accurately, on time, and strictly in line with operating procedures.

- Server Administration: Perform server administration tasks, including App Pool resets, patching, and system troubleshooting across Windows Server, Mainframe, VMware, Akamai, and Citrix NetScaler platforms.

- Incident Management: Manage, log, and resolve incidents using ITSM tools like ServiceNow, upholding standard ITIL operational practices.

- Critical Decision-Making: Stand firm and make confident operational decisions during high-pressure moments (such as evaluating P1 incidents or initiating callouts).

- Cross-Team Collaboration: Collaborate with wider tech teams to ensure smooth rollouts, deployments, and seamless business operations.

- Operational Flexibility: Adjust shift patterns or remain available to support major system outages, critical rollouts, and ongoing business continuity.

**Requirements:**

- Technical Expertise: Solid technical exposure across IT Service Operations, server administration, and modern monitoring tools such as Dynatrace, Zabbix, or Grafana.

- Scripting & Server Knowledge: Practical understanding of PowerShell alongside foundational knowledge of Windows Server environments (Azure or on-premises).

- Communication: Clear, confident communication skills in written and spoken English to liaise effectively with team members and key stakeholders.

- Poise Under Pressure: Strong decision-making skills and the confidence to make sound judgements during critical system events.

- Organisation & Prioritisation: Excellent organisational skills with the ability to prioritise and manage multiple incidents in a fast-paced environment.

- Proactive Mindset: A results-driven approach with a proactive attitude and a genuine passion for learning new technologies.

- Teamwork & Flexibility: A supportive, friendly approach to working in a team, along with the flexibility required to support shift rotation and major system rollouts.

**Benefits:**

- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)

- Company performance based bonus

- Sharesave scheme

- On-site Nursery available; OFSTED outstanding in all areas

- 10% off most partner brands & up to 15% off Branded Beauty

- Early VIP access to sale stock

- Access to fantastic discounts at our Staff Shops

- Restaurants with great food at amazing prices

- Access a digital GP and other free health and wellbeing services

- Free on-site parking

- Financial Wellbeing - Save, track and enhance your financial wellbeing

- Apprenticeship - Grow and develop on the job whilst gaining a qualification

- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store

- Support Networks - Access to Network Groups to empower and celebrate each other

- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

## Skills

### Required
- Microsoft Azure
- Windows Server
- PowerShell
- ServiceNow
- ITIL
- Dynatrace
- Zabbix
- Grafana
- VMware
- Akamai
- Citrix NetScaler

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Source: [Apply at ekeq.fa.em2.oraclecloud.com](https://ekeq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/77479?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)