# Customer Service Specialist

**Company**: Red Bull
**Location**: München, Bayern
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Beverages

**Apply**: https://jobs.redbull.com/de-de/customer-service-specialist-ref34472w?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_07442ae7-8de

## Description

We are seeking a Customer Service Specialist to join our team in Munich, Germany. As a key player in our supply chain and customer service, you will ensure seamless order processing, provide excellent customer service, and drive process optimisation.

**Job Summary** You will be responsible for managing orders, providing customer support, and resolving complaints. Your goal will be to deliver premium service to our customers, ensuring timely and accurate order fulfilment.

**Key Responsibilities**

- Manage the entire order-to-cash process for a high-volume customer group, focusing on efficient order processing, excellent customer service, and sustainable process optimisation.

- Serve as the primary point of contact for customers, logistics partners, and internal stakeholders, including professional escalation management and development of customised solutions.

- Ensure high service and quality standards, tracking relevant KPIs such as FRT, CSAT, NPS, and OTIF.

- Oversee the Red Bull ordering tool, including master data management, application development, and support for achieving KPIs.

- Handle complaint management and returns processing for a defined customer group, collaborating with headquarters to resolve consumer complaints.

**Requirements**

- Completed business studies or a comparable commercial vocational training with subsequent professional experience.

- Excellent German and English language skills, both written and verbal.

- Strong communication and problem-solving skills, with a service-oriented and proactive approach.

- Experience with ERP systems, preferably SAP, and Microsoft Excel.

- Familiarity with CX software, such as Zendesk, is desirable.

**What We Offer**

- Opportunity to work in a dynamic and international environment.

- Collaborative and supportive team.

- Professional development and growth opportunities.

**How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.

## Skills

### Required
- ERP systems (SAP)
- Microsoft Excel
- Customer Service
- Communication
- Problem-solving

### Nice to have
- CX software (Zendesk)

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Source: [Apply at jobs.redbull.com](https://jobs.redbull.com/de-de/customer-service-specialist-ref34472w?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)