# Provider Relations Analyst

**Company**: Cigna Healthcare
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Greenock-Scotland/Provider-Relations-Analyst-UK---Cigna-Healthcare_26011792?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0733655e-8e1

## Description

As a Provider Relations Analyst within Network Management at Cigna Healthcare, you'll manage and develop strategic relationships with healthcare providers across the European network. You'll serve as the primary contact for a portfolio of hospitals, clinics and specialist facilities, using provider insight and performance data to strengthen engagement, service and long-term partnership value.

Responsibilities:

- Build trusted relationships with an assigned portfolio of providers and develop account plans that improve engagement, performance and mutual value.

- Lead provider business reviews covering operational performance, service measures, member experience and improvement opportunities.

- Analyse claims, utilisation, direct payment activity, turnaround times, complaints and other relevant measures to identify performance gaps and root causes.

- Coordinate corrective actions and continuous improvement initiatives, helping providers meet agreed service standards and contractual obligations.

- Manage provider escalations and operational concerns through to timely resolution, representing provider feedback within Cigna.

- Support provider onboarding and the adoption of Cigna processes, digital tools, platforms and service expectations.

- Partner with Claims, Operations, Clinical, Service, Contracting, Commercial and Network teams to deliver a consistent provider experience.

Requirements:

- For internal applications, at least one year of Cigna experience with a strong performance record.

- For external applications, at least two years of relevant experience in account management, relationship management, healthcare operations, network management, provider management or a comparable customer-facing role.

- Strong knowledge of the UK healthcare system.

- Fluent English.

- Strong analytical capability and experience interpreting operational and performance data.

- Availability to travel approximately 10–20% of the time for provider visits and business reviews.

Benefits:

- Competitive salary

- Multicultural and hybrid working environment

- Private Medical Insurance

- Employee Wellbeing Benefits

- Educational Development Program

- Opportunity to combine analytical work with provider relationship management and develop within Cigna

## Skills

### Required
- relationship management
- strategic account planning
- provider performance management
- operational and financial KPI analysis
- root-cause analysis
- corrective action planning
- advanced Microsoft Excel and PowerPoint skills
- commercial awareness
- identification of mutual-value opportunities
- clear communication
- presentation and facilitation
- problem-solving
- negotiation and influencing
- organisation
- prioritisation and project management
- independent ownership and accountability
- ability to work effectively across cultures and locations

### Nice to have
- healthcare
- insurance
- international assistance experience
- experience managing strategic accounts and long-term business relationships
- claims
- customer service or care-team experience
- additional European language skills

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Greenock-Scotland/Provider-Relations-Analyst-UK---Cigna-Healthcare_26011792?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)