# Delivery Partner Manager, Services

**Company**: Databricks
**Location**: Bengaluru, India
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q18350420

**Apply**: https://job-boards.greenhouse.io/databricks/jobs/8298163002
**Canonical**: https://yubhub.co/jobs/job_071153a3-427

## Description

At Databricks, we are seeking a Delivery Partner Manager, Services to join our Professional Services team. As a Delivery Partner Manager, you will be responsible for overseeing the Databricks Delivery Partner Program, which aims to utilize close partnerships with key system integrators to effectively co-deliver Databricks services engagements.

Your primary responsibilities will include:

- Working with the Professional Services team to utilize Databricks delivery partners and accelerate customer project outcomes

- Building and developing Professional Services relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), and the regional Partner team to support bi-directional pipeline review and bi-directional engagements (subcontracting and advisory) for company priorities

- Building an RFP process to support Partner Selection for large, complex, multi-year, multi-phase migration deals

- Creating templates and scorecards to supplement partner selection with a data-driven approach

- Spearheading and leading efforts to incubate and ramp new partners with Gen AI capabilities

- Driving MBRs and QBRs with priority partners, and developing long-term roadmaps for PS Partner delivery priorities

- Developing scorecards and feedback loops to segment partners by focus areas, regions, and company priorities

- Driving delivery governance to ensure partner quality and delivery on Services-led and partner-supported implementations

- Supporting global programs to measure partner quality such as CSAT, Partner Survey, and program governance

- Leading programs that align with our PS & Partner strategy for Assurance and advisory services

- Working with our cross-functional channel teams to enable GSIs, RSIs, SIs on Assurance services, and support bi-weekly reviews and deal governance

- Supporting Partner IP efforts such as the creation of service delivery kits to better scale our ecosystem

- Liaising with Delivery Partner organizations to ensure personnel have the required level of training and certification to achieve Databricks projects in accordance with best practices

- Championing and providing thought leadership for specialization programs

- Implementing and leading programs to achieve requirements and exceed delivery quality

- Building and maintaining an effective onboarding process for partner resources ensuring effective utilization and quality of services across Databricks customer deliveries

- Working with the Databricks resource management team to oversee the pipeline planning process with each of the delivery partners, ensuring partner resource availability in a timely manner to support Databricks service opportunities

- Allocating and outsourcing of Projects to service partners

- Selecting the appropriate partner for the project and collaborating closely with them to ensure project success

- Working with our legal, people operations, and other cross-functional organizations to support bi-directional contractual negotiations

- Advocating for the Partner's needs internally, managing any escalations and issues on projects being delivered by partners

- Developing, implementing, and monitoring Key Performance Indicators for each Services partner

- Coaching, mentoring junior members of the team, and partner resources

We are looking for someone with extensive industry experience, including resource management and demand pipeline management, and a record of success in navigating and driving engagements with large IT organizations, with a focus on managed or professional service delivery. Experience managing partner or third-party organization enablement, including upskilling teams to provide delivery capabilities, is also highly desirable.

If you are a results-driven professional with excellent communication and interpersonal skills, and a passion for delivering high-quality services, we encourage you to apply for this exciting opportunity.

## Skills

### Required
- resource management
- demand pipeline management
- partner relationship management
- project management
- service delivery
- training and development
- communication and interpersonal skills
- data analysis and interpretation
- problem-solving and critical thinking

### Nice to have
- Gen AI capabilities
- machine learning
- data engineering
- data science
- cloud computing
- DevOps
- agile methodologies