# Customer Service Agent, Cargo Signal

**Company**: Expeditors
**Location**: Guatemala City, Guatemala
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000145353939-customer-service-agent-cargo-signal?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-service-agent-cargo-signal-06e1efd9-af5/

## Description

As a Customer Service agent at Cargo Signal, a wholly-owned subsidiary of Expeditors, you will be the first point of contact for customers worldwide.

You’ll directly interact with customers and service providers by e-mail, chat, and phone, receiving orders, answering questions, and solving problems while maintaining the company's reputation for high-quality service.

Responsibilities:

- Manage customer communication by e-mail, phone, and chat, understanding complex requests and responding promptly and professionally.

- Provide information on shipments, services, account details, and basic troubleshooting.

- Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.

- Provide friendly and professional customer service, ensuring a positive customer experience.

- Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.

- Track and trace shipments using internal and external applications and by telephone/e-mail to service providers.

- Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.

- Develop relationships with key customers to promote customer satisfaction and retention.

- Actively monitor shipments to ensure compliance with customer requirements.

- Respond to emergency alarms and exceptions according to company procedures.

- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

- Maintain confidentiality of sensitive customer data.

- Help build a positive local team environment integrated into the global 24/7 Command Center team.

QUALIFICATIONS: Required Skills:

- High level of English fluency (written and spoken).

- Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.

- Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.

- Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.

- Technical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.

- Problem-solving skills: Ability to identify and address customer issues effectively.

- Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.

Desired Qualifications:

- History of reliable and punctual attendance.

- Logistics experience (air, ocean, trucking, distribution, risk management).

- Aptitude for resolute questioning to find the root cause when given incomplete information.

- Sense of urgency and quality-obsessed approach to timely and accurate information.

- Positive and willing-to-help attitude.

- Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

- Additional language skills a plus.

ADDITIONAL INFORMATION: Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required. Schedule: Monday – Friday, Start time between 06:00 - 07:30, end time between 15:00 - 16:30.

Expeditors offers excellent benefits:

- Employee Stock Purchase Plan

- Training and Personnel Development Program

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Microsoft Office
- web-based map software
- GPS trackers
- cellular networks
- problem-solving
- organizational
- communication
- customer service
- typing

### Nice to have
- logistics experience
- additional language skills
- aptitude for resolute questioning
- sense of urgency
- positive and willing-to-help attitude

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000145353939-customer-service-agent-cargo-signal?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)