# Consumer Trust Policy Lead

**Company**: Adobe
**Experience**: senior
**Job type**: full-time
**Salary**: $113,600 - $273,175 annually
**Category**: Policy & Public Affairs
**Industry**: Technology

**Apply**: https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/San-Jose/Senior-Manager--Policy---Incident_R171774?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_06a80647-426

## Description

You will lead consumer trust policy development and coordinate Adobe's response to significant fraud, abuse, scam, account integrity, and other consumer trust incidents. You will bring structure and cross-functional leadership to complex incidents and ensure lessons learned translate into scalable policies and systemic improvements.

Your responsibilities will include:

- Leading policy development and incident management within Adobe's Global Consumer Trust organization

- Coordinating significant consumer trust incidents and driving cross-functional action

- Developing and maintaining incident frameworks, severity criteria, escalation processes, playbooks, and governance

- Leading post-incident reviews and translating lessons into clear, scalable policies and systemic improvements

- Developing and evolving consumer trust policies and decision frameworks

- Partnering with Product and operational teams to translate policies into processes, controls, product requirements, training, and customer experiences

- Identifying recurring risks and advocating for improvements

- Establishing metrics and executive reporting

To succeed in this role, you will need:

- A Bachelor's or Master's degree in Computer Science, Economics, or a related field

- 10+ years of hands-on industry experience in fraud prevention, trust & safety, risk management, incident management, policy, customer protection, security, or a related field

- Strong judgment and the ability to make effective decisions in complex situations

- Proven ability to lead complex cross-functional initiatives and influence teams and senior stakeholders

- Experience developing policies, decision frameworks, governance models, or scalable operational processes

- Strong analytical and problem-solving skills

- Ability to balance fraud and consumer protection with customer experience, business impact, operational feasibility, and risk

- Excellent written and verbal communication skills

## Skills

### Required
- fraud prevention
- trust & safety
- risk management
- incident management
- policy
- customer protection
- security

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Source: [Apply at adobe.wd5.myworkdayjobs.com](https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/San-Jose/Senior-Manager--Policy---Incident_R171774?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)