# Customer Service Representative (Project-Based)

**Company**: Ninja Van
**Location**: Taguig
**Work arrangement**: hybrid
**Job type**: contract
**Category**: Customer Service
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.lever.co/ninjavan/55910d29-4876-49f1-b8d4-50344e823fec?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_06a6f18d-fe5

## Description

We are seeking a Customer Service Representative to join our team on a project-based basis. As a Customer Service Representative, you will be responsible for performing various tasks to ensure excellent customer service.

Responsibilities:

- Perform POD validation and related tasks

- Assist in maintaining trackers

- Process order validation requests from customer support team or other departments

- Gather data for escalation review

- Conduct basic investigation through internal systems to assist in resolving customer issues

- Escalate complex, urgent, critical issues that require other department's help to relevant teams

- Reach out to customers to provide updates regarding complaints, follow-ups, and validation

- Follow communication procedures, guidelines, and policies

- Provide accurate, valid, and complete information by using the right methods/tools

Qualifications:

- Skills in using ticketing systems is a plus

- Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets)

- Strong phone contact handling skills and active listening

- Ability to generate creative solutions

- Ability to work well under pressure

- Must be a team-player

- Must be adaptable to change according to business needs

- Willing to work on shifting schedules

## Skills

### Required
- ticketing systems
- MS Excel
- PPT
- phone contact handling
- active listening
- creative solutions
- teamwork
- adaptability

### Nice to have
- Google programs (GSlides, GSheets)

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/ninjavan/55910d29-4876-49f1-b8d4-50344e823fec?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)