# Head of Solution Engineering, Americas

**Company**: Freshworks
**Location**: San Mateo, CA
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: $255,000 - $320,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000161322320-head-of-solution-engineering-americas?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/head-of-solution-engineering-americas-06947676-468/

## Description

We're on a mission to help every business struggling under the weight of bloated, over promised software.

Freshworks is seeking a Senior Solution Engineering Director. This is a strategic role.

**Responsibilities**

- Growth-Oriented Leadership: Cultivate a culture of trust, accountability, and continuous learning where teams feel empowered to challenge ideas, innovate, and contribute to strategic decisions.

- Vision & Strategy: Demonstrate executive-level strategic thinking with the ability to translate business objectives into scalable execution plans.

- Customer-Centric Mindset: Champion the voice of the customer by establishing customer-focused goals, leveraging feedback to influence product and go-to-market strategy, and ensuring Solution Engineering is a strategic differentiator throughout the customer lifecycle.

- People-First Leadership: Invest deeply in developing leaders and high-performing teams, building strong succession pipelines, and fostering cross-functional partnerships.

- Operational Excellence: Balance strategic leadership with disciplined execution.

**Qualifications**

- Extensive experience leading Solutions Engineering / Solution Consulting organisations within high-growth SaaS environments.

- Proven success leading leaders of leaders, frontline managers, and elite individual contributors across multiple regions or business segments.

- Strong technical aptitude paired with exceptional business and financial acumen.

- Deep partnership with Sales leadership to drive account expansion, revenue growth, and customer success through consultative pre-sales engagement.

- Demonstrated ability to leverage AI and automation pragmatically.

- A track record of building resilient, high-performing organisations with outstanding employee engagement and industry-leading talent retention.

**Additional Information** The annual base salary range for this position is $255,000 - $320,000 Base Salary. This role is also eligible for variable compensation.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Solution Engineering
- Leadership
- Strategic Thinking
- Customer-Centric Mindset
- AI
- Automation

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000161322320-head-of-solution-engineering-americas?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)