# Logistics Operations Manager | Customer On-Site

**Company**: Expeditors
**Location**: Memphis, TN
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000159969001-logistics-operations-manager-customer-on-site?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/logistics-operations-manager-customer-on-site-068d34f3-004/

## Description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.

As a Logistics Operations Manager at Expeditors, you will work with business leads to define and manage business process and technology roadmaps, manage change management through collaboration, and provide people leadership.

**Top Daily Responsibilities:**

- Be the single point of contact to manage all NC/SC Operations exceptions & Operational Reporting

- Manage and monitor metrics for Key Performance Indicators (KPIs) such as OTIF, dock-to-stock, inventory accuracy, ticket SLAs, metrics, cost savings, and support with process improvements and drive corrective actions.

- Oversee day-to-day warehouse operations in a 780k+ sq. ft. facility.

- Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies.

**Duties & Responsibilities:**

### Operations & 3PL Management

- Work closely with 3PL partners and internal teams to establish and improve on-site and off-site processes.

- Oversee on-site activities that impact daily operations, ensuring service commitments are met.

- Coordinate with hubs, spokes, and transportation to support stable flow and capacity; support occasional off-shift/on-call coverage (15-25% local travel - once a month regionally).

### Issue Management, Reporting & Escalation

- Review site access ticket queues, route tickets to the appropriate Customer Logistics Operations PM, and track resolution.

- Monitor customers' Unified Ticketing System tracking systems issue; escalate with clear, accurate data.

- Use sheets and basic BI tools to pull and interpret data, identify trends, and recommend actions.

### Continuous Improvement & Projects

- Review and update team processes and SOPs with a continuous improvement mindset (PDCA, DMAIC, A3).

- Lead and/or support cost-saving and process-optimization projects; recommend best practices to the customer and 3PL partners.

- Create and maintain pilots, trackers, and consolidated views of site activity and upcoming volumes.

### Stakeholder Management & Communication

- Facilitate cross-functional meetings and workshops; document decisions, action items, and follow-through.

- Present concise status reports to internal and external stakeholders.

- Build trust with operations leaders by combining “boots on the ground” understanding with data-driven insight.

**QUALIFICATIONS:**

- Excellent customer service and relationship-building skills.

- Effective written and verbal communication skills.

- Bachelor’s degree in a related field or equivalent experience.

- 3–5+ years of supply chain or logistics experience (distribution/DC or 3PL preferred).

- Ability to define, develop, and document business processes and procedures.

- Proven self-starter who can work independently in a fast-paced environment with limited oversight.

- Strong working knowledge of Microsoft Excel and Project tools; experience with Google Workspace - preferred.

- Experience with PDCA or other continuous-improvement frameworks.

**ADDITIONAL INFORMATION:** Please note, this opportunity does not sponsor work visas and has no relocation assistance.

**Benefits:**

- Paid Vacation, Holiday, Sick Time

- Health Plan: Medical

- Life Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

- Growth opportunities within the company

- Employee Referral Program Bonus

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Excel
- Project management
- Google Workspace
- PDCA
- Continuous improvement
- Supply chain management
- Logistics
- Customer service

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000159969001-logistics-operations-manager-customer-on-site?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)