# Member of Client Experience, CXM

**Company**: Anchorage Digital
**Location**: Singapore
**Work arrangement**: remote
**Experience**: mid
**Job type**: Full-Time - Remote
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q110660778

**Apply**: https://jobs.lever.co/anchorage/b0455cc0-8c0d-4dd0-9b1c-17196d92a666?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0676be44-9a1

## Description

At Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure.

As a Member of Client Experience, you are responsible for delivering unparalleled white glove service to our institutional clients throughout the onboarding process and on-going account management activities that may rotate from client experience, custody activity and settlements.

Responsibilities:

- Provide white-glove service during the clients' onboarding lifecycle, including account go-live, and coordinating with internal stakeholders on process development and refinement.

- Responsible for day-to-day fielding and resolving of client issues proactively and swiftly.

- Handle time-sensitive custody and settlement operations, prioritize competing demands, and meet deadlines to ensure efficient and timely execution.

- Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.

- Provide shift coverage to ensure continuous operation, including weekends and public holidays, on a rotating basis.

- Able to contribute in the writing and enhancement of runbooks as new processes develop.

Requirements:

- 1-3 years of client-facing experience, in financial services and/or digital asset industry.

- Experience supporting institutional client operations in financial services, back office experience or another heavily regulated industry.

- Able to face off directly with clients and internal stakeholders to reach resolution to complex problems.

- Able to work collaboratively with Sales & key stakeholders throughout the client lifecycle in furtherance of meeting clients' needs.

- Knowledge of institutional client onboarding, lifecycles, and structures.

- General understanding of Know Your Client ("KYC") and anti-money laundering concepts.

- Conviction, curiosity, and knowledge of crypto, with strong desire to continually improve knowledge.

- Capable of operating in a fast-paced, dynamic environment with autonomy.

- Proactive, open-minded, and with a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.

## Skills

### Required
- client experience
- custody activity
- settlements
- KYC
- crypto industry knowledge
- institutional client onboarding
- anti-money laundering concepts

### Nice to have
- digital asset industry experience
- financial services experience
- back office experience
- regulated industry experience

---

Source: [Apply at jobs.lever.co](https://jobs.lever.co/anchorage/b0455cc0-8c0d-4dd0-9b1c-17196d92a666?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)