# People and Culture Advisor (ER Specialist)

**Company**: Lush
**Location**: Villawood, New South Wales
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full-time
**Category**: HR
**Industry**: Retail

**Apply**: https://lush.pinpointhq.com/en/postings/094f3c2d-288e-4aac-ba3a-764b6ab2f23f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_066f6f90-9ed

## Description

We are looking for a People and Culture Advisor (ER Specialist) who brings exceptional employee relations expertise, deep empathy, and a practical approach to protecting our people and our culture.

Your Primary Focus - Senior ER Case Management You will manage a full spectrum of employee relations matters, including grievances, misconduct, workplace investigations, and restructures, ensuring due process and rigorous standards of fairness are applied every step of the way.

Key Responsibilities:

- Provide accurate, timely, and practical advice to Managers to ensure proper, empathetic, and compliant handling of workplace situations.

- Manage and progress employee relations matters from initial report to resolution, including grievances, complaints, misconduct, disputes, mediation and performance management.

- Conduct or oversee workplace investigations, strictly applying the principles of procedural fairness and natural justice.

- Act as the business’s primary subject matter expert on award, enterprise agreement, employment contract, and employment legislation interpretation across AU and NZ.

- Identify patterns across ER cases in partnership with the P&C Manager, recommending practical measures to address root causes and prevent recurring issues.

- Monitor developments in Australian and New Zealand employment legislation, ensuring policies and workflows are updated, and escalating compliance needs as a matter of urgency to meet all statutory obligations.

- Support wider People & Culture projects, learning and development activities, inbox management, contract generation, and general HR administration as directed.

Skills, Knowledge & Expertise:

- Advanced knowledge of Australian and New Zealand employment law, Modern Awards, statutory consultation requirements, and procedural fairness principles.

- Ability to handle complex, sensitive situations with high emotional intelligence, confidentiality, and sound strategic decision-making.

- Exceptional written and verbal communication skills, capable of coaching managers at all levels and providing practical advice.

- Proven ability to look past immediate issues, analyse HR metrics/trends, and implement proactive solutions to mitigate risk.

- Comfortable with ambiguity in a fast-paced environment, with willingness to travel to stores across Australia and New Zealand when on-site case management is required.

Benefits:

- 50% discount on LUSH products

- A welcome pack of LUSH products

- Paid day off for your birthday

- Profit-based bonus

- 10% Employee Owned

## Skills

### Required
- Australian and New Zealand employment law
- Modern Awards
- statutory consultation requirements
- procedural fairness principles
- employee relations
- case management
- workplace investigations
- award and legislation expertise
- trend analysis
- preventative measures

### Nice to have
- retail
- FMCG
- multisite environment
- ethical practices
- human-centered HR

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Source: [Apply at lush.pinpointhq.com](https://lush.pinpointhq.com/en/postings/094f3c2d-288e-4aac-ba3a-764b6ab2f23f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)