# Head of Communications & PR, Italy

**Company**: Deliveroo
**Location**: Rome
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Communications
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/deliveroo/jobs/8206601?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_066b1f30-7b2

## Description

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.

We're looking for a Head of Communications & PR, Italy to join our Rome or Milan team. This is a hybrid role. In this role, you'll help us build our public narrative, elevate our brand positioning, and safeguard our reputation in a key international market.

**What You'll Be Doing**

You'll be joining the International Communications team, acting as a crucial strategic partner to the Italian General Manager and local leadership team.

Here's what your day-to-day might look like:

- Strategic Reputation Management: Plan and execute local communications and PR strategies that align with global goals, proactively shaping Consumer, Policy, and Merchant narratives across Italy.

- Issues & Crisis Leadership: Lead crisis communications and manage sensitive topics, ensuring close alignment with local leadership and global teams during high-stakes situations.

- Media Relations & Ambassadorship: Build trusted relationships with key Italian media, act as a spokesperson, and coach local leadership for interviews.

- Agency & Digital Storytelling: Direct our local PR agency to deliver creative, digital-first B2B and B2C campaigns across earned and owned channels.

- Cross-Functional Policy Alignment: Partner with Policy, Legal, Marketing, and Operations to translate complex platform and economic topics into compelling public messaging.

- AI & Innovation: Leverage a range of AI tools to make your work more efficient, impactful, and creative.

**What You'll Need to Thrive**

Essential:

- Demonstrated PR Leadership: Significant experience leading external communications, crisis management, and media relations in-house or within an agency setting.

- Bilingual Fluency: Exceptional written and verbal communication skills in both Italian and English, with proven ability to distill complex topics for diverse audiences.

- Stakeholder & Agency Management: Proven ability to manage agency partners and navigate complex matrix environments with senior internal stakeholders.

- Media Network: Established relationships with key media outlets, journalists, content creators and commentators in Italy.

- Digital-First Approach: Experience leveraging social media platforms, online channels, and AI-driven tools to amplify media campaigns.

Nice to Have:

- Tech Sector Experience: Strong understanding of the technology, marketplace, or delivery platform sectors.

**Why Join Us?**

At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

- Make a visible impact every day: Your work directly improves experiences for customers, partners and riders.

- Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace and real responsibility.

- Build a career, not just a role: Stretch yourself, develop new skills and grow as the business evolves.

- Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best.

## Skills

### Required
- PR Leadership
- Bilingual Fluency
- Stakeholder & Agency Management
- Media Network
- Digital-First Approach
- Italian

### Nice to have
- Tech Sector Experience
- English

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/deliveroo/jobs/8206601?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)