# Live & Player Services VP

**Company**: Ubisoft
**Location**: Saint-Mandé, IDF
**Experience**: executive
**Job type**: full-time
**Category**: Game Development
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Ubisoft2/744000158491309-live-player-services-vp?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_066421bd-ea0

## Description

As VP, Live & Player Services, you will lead a transversal and globally distributed organization responsible for the platforms, services, and expertise that shape the player experience and maximise business impact.

Key Responsibilities:

Strategy:

- Define and execute the long-term vision and strategy, acting as a strategic partner to business leaders, Publishing, Technology and external platform partners while aligning stakeholders around shared objectives.

- Shape the evolution of Ubisoft’s player-facing services and capabilities, including Ubisoft Connect, live activation, player engagement, player trust & care, personalization, ecommerce, and partner ecosystem integration.

- Anticipate industry, technology, and regulatory shifts and translate them into strategic opportunities and competitive advantage.

- Drive prioritization and investment decisions to maximize long-term value creation.

- Balance short-term business priorities with long-term strategic investments.

Business & Operational Excellence:

- Develop and maintain a clear and accessible portfolio of services with defined capabilities, ownership, and value propositions that is easy for partners to understand and navigate.

- Own the performance, effectiveness, budget, and capability roadmap of Live & Player Services.

- Balance quality, delivery, and investment trade-offs across business priorities, platform opportunities, partner commitments and operational needs to maximize impact and return on investment.

- Ensure resources, capabilities, and investments are aligned with the highest-impact priorities across the portfolio.

- Establish clear performance metrics and accountability mechanisms to drive operational excellence.

Organizational effectiveness:

- Position Live & Player Services as a strategic enabler of Ubisoft's player ecosystem, strengthening player relationships, commercial performance and partner value.

- Shape and lead the continued evolution of Live & Player Services into a unified, globally integrated organization with a shared vision & culture.

- Establish a cohesive operating model across player engagement, live activation, commerce, player trust & protection, with clear mandates and accountability.

- Inspire, engage, and develop a globally distributed workforce by fostering an inclusive culture, aligning teams around a shared vision and objectives, and building strong leadership capabilities across the organization.

- Build and develop a high-performing global organization, strengthening capabilities, expertise and career mobility across domains.

QUALIFICATIONS:

- Extensive experience in live operations, player services, digital platforms, or service-oriented organizations.

- Proven experience leading large multi-site and multidisciplinary teams.

- Experience building & managing strategic relationships with external platforms, ecommerce and technology partners.

- Experience managing organizational transformations.

- Business mindset with a strong understanding of complex production, the end-to-end value chain, and technical environments.

- Strong understanding of live services, player-facing digital ecosystems, and ecommerce/platform operations.

- Strong financial acumen: budget ownership, ROI decisions.

- Ability to simplify complexity, collaborate and influence stakeholders.

- Ability to combine the rigor of large-scale enterprises with the agility and customer-centricity of fast-changing environments.

- Customer-obsessed leader who consistently champions player needs and experiences.

- Collaborative, agile, and credible leader who builds alignment across diverse stakeholders and leads effectively through complexity, ambiguity, and change.

## Skills

### Required
- live operations
- player services
- digital platforms
- service-oriented organizations
- strategic relationships
- organizational transformations
- budget ownership
- ROI decisions

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