# Design Consultant – AI Product & Experience Design

**Company**: Visa
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Design
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/GB---London-United-Kingdom/Manager--Design-Consulting---AI-Product---Experience-Design_REF088818W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_06556226-8e1

## Description

Visa Consulting & Analytics (VCA) is Visa's advisory arm, providing data-driven expertise to issuers, acquirers, merchants, fintechs and other partners. The Product & Experience Design (PxD) team helps clients create innovative products, services and digital experiences that deliver meaningful customer and business value.

The Design Consultant – AI Product & Experience Design will join an emerging design advisory team based in London and Berlin. This manager-level individual contributor role will primarily focus on helping Visa clients across Europe identify, prioritise, design and launch AI-powered products, services and experiences.

Responsibilities:

- Lead client engagements to identify, prioritise and design AI-powered products, services and experiences, from opportunity discovery through to delivery.

- Apply human-centred design, product strategy and service design methods to solve customer and business challenges across both AI-enabled and traditional digital products.

- Translate emerging technologies, customer insights and business objectives into compelling future-state product and service concepts.

- Design conversational, agentic and AI-enabled experiences, including human-AI workflows, interaction patterns and trust mechanisms that balance automation, transparency and user control.

- Create journeys, service blueprints, prototypes and other design artefacts to communicate, test and validate concepts.

- Lead workshops, research and experimentation activities to uncover user needs, shape future-state experiences and align stakeholder priorities.

- Help clients establish responsible, accessible and trustworthy AI experiences that align with emerging governance and regulatory considerations.

- Present and defend design recommendations with audiences ranging from practitioners to senior executives.

- Collaborate with multidisciplinary teams to develop solutions that are desirable, feasible and viable.

- Provide design direction, quality oversight and constructive feedback across project teams while remaining hands-on in shaping key deliverables and client outcomes.

- Contribute to the development of PxD's AI consultancy offerings, methods, frameworks and thought leadership.

Design Skills:

- Experience designing digital products and services, with particular expertise in conversational AI, generative AI, AI copilots, agentic experiences or other intelligent product capabilities.

- Experience identifying and framing AI opportunities, defining product strategies and translating emerging technologies into meaningful customer and business value.

- Practical understanding of generative AI, large language models, prompting, evaluation approaches and the limitations of non-deterministic systems.

- Understanding of agentic systems, orchestration patterns, human-in-the-loop workflows and emerging AI interaction models.

- Ability to design trustworthy experiences around AI-generated content, recommendations and automated actions.

- Strong service design capability, including experience mapping end-to-end customer journeys, operational processes and human-AI workflows.

- Experience using modern AI-assisted design, prototyping and development tools (such as Figma AI, Claude Code, Replit, Cursor or equivalent).

Behavioural Skills:

- Strong communication, facilitation and storytelling skills.

- Confident working with clients and senior stakeholders.

- Able to structure ambiguous problems, develop strategic recommendations and guide clients from opportunity identification through to implementation planning.

- Able to influence consulting, product, business and technology client teams without direct authority.

- Collaborative, pragmatic and comfortable working in multidisciplinary and multicultural environments.

- Strong organisational skills, with the ability to manage multiple projects and priorities.

- Comfortable moving between AI-focused engagements and broader product, service and experience design challenges depending on client needs.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

## Skills

### Required
- human-centred design
- service design
- product strategy
- facilitation
- client advisory
- generative AI
- conversational AI
- AI copilots
- agentic experiences
- intelligent product capabilities

### Nice to have
- experience working in a design consultancy
- innovation consultancy
- product consulting environment
- financial services
- payments
- fintech
- regulated industries

---

Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/GB---London-United-Kingdom/Manager--Design-Consulting---AI-Product---Experience-Design_REF088818W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)