# Sr Manager, Payroll Connection & Integration Support **Company**: Human Interest **Location**: Remote, United States **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $135,000 - $145,000 **Category**: Operations **Industry**: Finance **Apply**: https://job-boards.greenhouse.io/humaninterest/jobs/8328729?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_064b246a-1c7 ## Description Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. As the Sr. Manager, Payroll Connection & Integration Support, you will lead our payroll connection and integration operations teams, directly managing 2 Payroll Connection Managers and overseeing frontline operational teams. **Responsibilities:** - Coach & Develop Leaders: Directly manage, mentor, and build leadership bench strength across 2 Payroll Connection Managers and their underlying teams. - Drive Vision & Strategic Alignment: Translate company strategy into actionable operational plans across complex money movement, and payroll synchronization flows. - Payroll Partner Management & Escalations: Partner directly with external payroll providers and technology partners to manage complex escalations, perform joint root-cause analyses on recurring integration issues, and establish long-term resolutions. - Operational Excellence & Performance Monitoring: Own high-level metrics for SLA adherence, quality, accuracy, and cycle times. - Cross-Functional Strategic Partnership: Build collaborative relationships with leaders in Customer Success & Operations, Sales Activations, Product & Engineering, and Sales. - Risk Management & Controls: Maintain a rigorous control environment across all payroll transaction lifecycles. - Client Experience & Root Cause Analysis: Foster a client-first mindset that looks beyond vanity metrics to evaluate true customer experience. - Process Optimization & Innovation: Drive a culture of innovation by identifying and scaling opportunities for workflow automation, process standardization, and system enhancements to maintain a lean operational footprint. - Change Leadership & Executive Reporting: Lead teams through rapid organizational and technological change with clarity and empathy. **Requirements:** - Experience: 4+ years of operational management experience in financial services, fintech, 401(k) retirement services, or SaaS, with 2+ years specifically managing other People Managers/Leaders. - Domain Expertise: Deep understanding of payroll integration (APIs, SFTP, file feeds), transaction lifecycles, money movement processes, and operational risk controls within regulated environments. - Project Management: Demonstrated track record of leading complex operational initiatives that include integration enhancements, operational decisions and governance frameworks; and multi-phased migration plans from strategy through execution. - Leadership Development: Proven track record of developing direct-report managers, setting clear expectations, managing performance, and building high-performing operational teams. - Data-Driven Decision Making: Demonstrated ability to leverage complex data reports, staffing models, and SLA metrics to drive strategy and prioritize trade-offs. - Cross-Functional Influence: Exceptional ability to partner with cross-functional leadership (Sales, Product & Engineering, Implementation, CS) to align on shared goals and advocate for operational priorities. - Change & Process Management: Experience designing end-to-end operational improvements, scaling processes, and leading large teams through organizational change. **Nice to Have:** - Bachelor's degree in Business, Finance, Accounting, or a related field. - Direct experience with 401(k) recordkeeping systems, payroll integrations, or complex financial reconciliations. - Formal certification in process improvement methodologies (Lean, Six Sigma) or continuous improvement frameworks. - Experience in high-growth, fast-paced fintech environments. **Compensation:** - The base salary for this position spans $135,000 - $145,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. **Benefits:** - A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees - Top-of-the-line health plans, as well as dental and vision insurance - Competitive time off and parental leave - Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness - Lyra: Enhanced Mental Health Support for Employees and dependents - Carrot: Fertility healthcare and family forming benefits - Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt - Monthly work-from-home stipend; quarterly lifestyle stipend - Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie. ## Skills ### Required - payroll integration - transaction lifecycles - money movement processes - operational risk controls - leadership development - data-driven decision making - cross-functional influence ### Nice to have - 401(k) recordkeeping systems - process improvement methodologies - continuous improvement frameworks --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/humaninterest/jobs/8328729?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)