# People Systems Analyst

**Company**: Snowflake
**Location**: Dublin, California, United States, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $132K - $173.2K
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/snowflake/d23bc607-27d8-48a9-8c12-a455b3c6a820?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0644020b-c97

## Description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset , who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

As a People Systems Analyst on the People Technology team, you'll serve as a key business systems partner , bridging the gap between our People Operations stakeholders and the platforms that power their work. You'll lead discovery, drive requirements, own testing, and see projects through from kickoff to hypercare , ensuring our HR and talent systems scale with the speed and complexity of Snowflake. This is a hybrid role based in our Menlo Park, CA, Dublin, CA, or Bellevue, WA offices with a minimum of 3 days per week in-office attendance required.

Responsibilities:

- Partner closely with People Operations, Talent Acquisition, and HR stakeholders to conduct discovery, translate business needs into clear requirements, and recommend system solutions

- Lead end-to-end project delivery for system implementations and enhancements , including requirements gathering, solution design, UAT planning and execution, cutover coordination, go-live deployment, and hypercare support

- Create and own test plans, test scripts, and defect tracking; lead structured testing cycles and coordinate cross-functional testers to ensure quality outcomes before every release

- Administer, configure, and support HR systems day-to-day, including ServiceNow HRSD and our Applicant Tracking System (Ashby), resolving production issues and delivering on enhancement requests

- Triage and manage the support queue , troubleshooting system issues, researching root causes, routing escalations, and communicating resolution timelines to stakeholders

- Ensure data integrity across HR platforms and downstream systems; adhere to data governance, compliance, and security policies

- Document processes, configuration decisions, and procedures; assist with end-user training and quick reference guide creation

- Leverage AI tools to improve, automate, and operationalize tasks and processes across the People Systems function

Requirements:

- 4+ years of hands-on business systems analyst experience in HR technology, including discovery, requirements documentation, testing, and deployment ownership on a project basis

- Experience supporting system implementations in a high-growth, global environment

- Demonstrated ability to lead UAT and regression testing , writing test scripts, organizing testers, tracking defects, and driving issues to resolution

- Experience with cutover planning, go-live coordination, and hypercare support for system implementations or major releases

- Excellent written and verbal communication skills; ability to translate business requirements into technical specifications and communicate technical concepts clearly to non-technical audiences

- Strong analytical and problem-solving skills with a methodical, detail-oriented approach to documentation and process design

- Ability to manage multiple concurrent projects and evolving priorities while maintaining quality and responsiveness to stakeholder needs

- Customer-service orientation and a collaborative mindset , you follow up, you follow through, and you stay calm under pressure

- Curiosity and experience experimenting with Snowflake AI tools such as Cortex Code and CoWork, as well as external AI tools like Gemini and ChatGPT, to improve day-to-day work

Nice to Have:

- Hands-on administration and BSA experience with ServiceNow HRSD , including catalog items, flows, HR case management, and configuration

- Experience supporting or administering Ashby, or another comparable Applicant Tracking System

- Hands-on Workday HCM experience , configuration, business processes, or production support

- Familiarity with HR data governance practices and handling sensitive employee data

## Skills

### Required
- ServiceNow HRSD
- Applicant Tracking System
- AI tools
- HR technology
- business systems analysis
- project management
- testing
- deployment
- data governance
- compliance
- security

### Nice to have
- Workday HCM
- Ashby
- HR data governance

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/snowflake/d23bc607-27d8-48a9-8c12-a455b3c6a820?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)