# Agent - Air Export, Customer Service

**Company**: Expeditors
**Location**: Petaling Jaya, Selangor
**Experience**: executive
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000161209389-agent-air-export-customer-service?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agent-air-export-customer-service-062e1010-11e/

## Description

As an Agent - Air Export, Customer Service at Expeditors, you will play a crucial role in ensuring smooth, accurate, and timely freight process flow and data entry.

Responsibilities:

- Track and trace shipments as required

- Ensure timely movement and delivery of freight to customers

- Send documents to customers or brokers for customs purposes in a timely manner

- Ensure accurate and timely client invoicing

- Interact with customers to arrange shipments and exceed customer service expectations

- Maintain strong relationships with suppliers, including airlines, trucking companies, and others

- Comply with regulations, internal policies, and procedures, as well as customer requirements

- Follow and update customers' standard operating procedures

- Meet KPI standards as per company procedures

- Provide overseas communications and respond to emails and requests in a timely manner

- Take on additional tasks as required to meet departmental needs

Qualifications:

- Diploma, Bachelor's Degree, or equivalent

- 1-2 years of related working experience in a similar position

- Understanding of transportation documentation and terms is a plus

- Good knowledge of computer and MS Office applications

- Good command of written and spoken English

- Effective interpersonal skills, including listening, comprehension, and clear communication

- Pro-active with strong organizational skills and a strong desire to learn

Benefits:

- Group Medical Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

- Growth opportunities within the company

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## Skills

### Required
- MS Office applications
- English

### Nice to have
- transportation documentation
- interpersonal skills
- organizational skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000161209389-agent-air-export-customer-service?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)