# Data Management Strategy & Governance Advisor - HIH - Evernorth

**Company**: Evernorth Health Services
**Location**: Hyderabad
**Experience**: senior
**Job type**: full-time
**Category**: Data Science
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Hyderabad-India/Data-Management-Strategy---Governance-Advisor---HIH---Evernorth_26009072?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_062b00fc-aa5

## Description

Evernorth Health Services, a leading health services organization, seeks a highly qualified Data Management Strategy & Governance Advisor to join their Data and Analytics team.

The MDM Operations Advisor provides expert-level leadership and subject matter expertise in Master Data Management (MDM) Operations, with a focus on Client and Producer domains. This role ensures high-quality, reliable, and governed master data through operational oversight, data quality management, and cross-functional collaboration.

**Responsibilities**

**MDM Operations & Production Support**

- Lead daily operations for Client & Producer MDM, ensuring stability, performance, and data accuracy

- Manage and resolve production support incidents through ServiceNow (SNOW), adhering to defined SLAs and best practices

- Perform and oversee match/merge review activities (including manual review of potential match pairs)

- Conduct root cause analysis and partner with upstream/downstream teams to remediate data issues

**Data Quality & Governance**

- Monitor and improve data quality through ongoing analysis of DQ reports, exception reporting, and audit processes

- Understand and manage critical data elements (CDEs), taking action on insights derived from data quality metrics

- Collaborate with Data Governance teams to identify and enforce policies, standards, definitions, and data stewardship practices

**Reporting & Analytics**

- Develop operational dashboards and monthly reporting to provide visibility into MDM health, trends, and KPIs

- Leverage BI tools (e.g., Tableau) to identify data issues and support business decision-making

- Deliver actionable insights to stakeholders to improve data quality and operational efficiency

**Engineering Collaboration & Solution Enablement**

- Partner with Engineering teams to troubleshoot and enhance system functionality, including:

- Data mappings and transformations

- Match/merge logic and survivorship rules

- Automation opportunities and system enhancements

- Provide input into future-state architecture and MDM platform evolution (e.g., migration strategies, automation enablement)

**Thought Leadership & Continuous Improvement**

- Serve as a subject matter expert (SME) in MDM operations, data governance, and data quality

- Identify opportunities to leverage automation, AI, and advanced analytics to reduce manual effort and improve outcomes

- Drive innovation across operational processes, tooling, and reporting capabilities

- Contribute to enterprise-wide data strategy initiatives and cross-functional programs

**Qualifications**

**Required Skills:**

- 5+ years of experience in Master Data Management, Data Governance, or Data Operations

- Proven experience with MDM platforms such as Informatica, Reltio, IBM, or TAMR

- Strong SQL proficiency with the ability to analyze, manipulate, and troubleshoot data

- Experience with data tools and platforms such as Databricks, TOAD, SQL Developer, Collibra, Tableau, and ServiceNow

- Solid understanding of data modeling and data warehousing, data quality frameworks and governance practices, reference data and metadata management

- Strong analytical, problem-solving, and critical thinking skills

- Bachelor’s degree required (Master’s preferred)

**Key Competencies**

- Executive-level communication and stakeholder engagement

- Cross-functional collaboration (Business, Engineering, Governance)

- Operational leadership and process optimization

- Data-driven decision-making

- Strategic thinking with hands-on execution capability

## Skills

### Required
- Master Data Management
- Data Governance
- SQL
- Databricks
- Tableau
- ServiceNow
- Collibra
- TOAD
- SQL Developer

### Nice to have
- AI/automation tools
- intelligent match/merge optimization
- large-scale MDM platforms
- Healthcare or health services industry experience

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Hyderabad-India/Data-Management-Strategy---Governance-Advisor---HIH---Evernorth_26009072?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)