# Patient Access Manager (NORTHERN CA/NV/UT)

**Company**: GSK
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $167,475 to $279,125 per year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/San-Francisco/Patient-Access-Manager--NORTHERN-CA-NV-UT--_448673?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_061e9568-2b6

## Description

We are seeking a Patient Access Manager (PAM) to serve as a key point of contact for patients, caregivers, and healthcare provider (HCP) office staff. The successful candidate will provide education and support on oncology-specific care, including benefit discussions and product information. The PAM will also facilitate access to treatment and reimbursement for patients.

**Key Responsibilities:**

- Serve as a point of contact for patients, caregivers, and HCP office staff, providing approved information and education on oncology-specific care

- Conduct welcome calls and ongoing journey touchpoints to support patients throughout their treatment experience

- Provide program-specific treatment education and support patients with coverage outcomes, cost-sharing, and financial assistance options

- Facilitate transfers to Specialty Pharmacy, Medical Information, and other relevant teams as needed

- Maintain accurate documentation of activities and interactions within GSK's internal system

- Capture and report adverse events and product quality complaints within required timeframes

**Access & Reimbursement:**

- Educate provider offices on payer coverage, coding, and payment policies for GSK Oncology products

- Support access case resolution at the office level, explaining benefit investigation outcomes and prior authorization requirements

- Identify access and reimbursement barriers and escalate complex issues to specialist access functions and leadership

**Operational & Compliance:**

- Document all interactions and manage cases in Salesforce Health Cloud / CRM

- Follow all standard operating procedures (SOPs) and business rules consistently

- Maintain strict separation between patient-facing and account-facing activity

**Basic Qualifications:**

- Bachelor's degree

- 3+ years of experience in field reimbursement, hub case management, patient experience programs, or related areas

- Ability to travel up to 20%, including overnights

- Valid driver's license

**Preferred Qualifications:**

- Extensive experience in oncology patient navigation, access and reimbursement, or hub case management

- Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree

- Active RN license and Bachelor of Science in Nursing (BSN)

- Experience using CRM and case-management platforms, preferably Salesforce Health Cloud

**Benefits:**

- Comprehensive benefits program, including health care and other insurance benefits for employee and family

- Retirement benefits

- Paid holidays, vacation, and paid caregiver/parental and medical leave

**Salary Range:**

- $167,475 to $279,125 per year (dependent on location and experience)

## Skills

### Required
- Market Access Strategies
- Payer Evidence
- Pricing Strategies
- Scientific Literacy
- Digital Fluency
- Data to Insights
- Matrix Leadership

### Nice to have
- oncology patient navigation
- access and reimbursement
- hub case management
- CRM and case-management platforms
- Salesforce Health Cloud

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/San-Francisco/Patient-Access-Manager--NORTHERN-CA-NV-UT--_448673?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)