# Director, Digitization & Automation, GWAM & GA Asia Operations

**Company**: Manulife Financial Corporation
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Director--Digitization---Automation--GWAM---GA-Asia-Operations_JR26031019-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_06110d5c-00b

## Description

The Director, Digitization & Automation, GWAM & GA Asia Operations drives the identification, design, and delivery of scalable digitization, automation, and digital solutions across the business, with a strong customer and operational lens.

This role blends automation-led transformation with data-driven insights and digital enablement to deliver measurable outcomes across highly matrixed, global operations.

We’re looking for an individual who demonstrates a focus and passion for the customer and the business. A collaborative, transparent individual who can create and communicate a vision and engage others to work towards objectives.

**Position Responsibilities:**

- Drive demand for, and delivery of, digitization, automation and business intelligence solutions in partnership with key stakeholders

- Drive leading-edge innovation and digital as the core of delivery

- Define and govern the right data and digital tools to solve business problems at scale

- Lead process redesign and transformation, reducing customer and employee effort while improving quality, speed, and resilience

- Own process assessment and intake, including suitability evaluation, cost/benefit analysis, prioritization, and resourcing

- Build and lead a high-energy, high-impact team capable of delivering automation, digitization, and digital solutions at scale

- Increase the volume and velocity of automation delivery, driving efficiency, capacity creation, and operational risk mitigation

- Provide end-to-end engagement management, including executive communications and delivery oversight

**Required Qualifications:**

- University degree and/or equivalent practical experience

- Previous experience managing/overseeing automation/AI at scale in complex environments

- Strong knowledge of AI, automation, and digital tools, with awareness of emerging technology trends, including knowledge of Microsoft stack of technology (e.g., Power Platform, Azure)

- Able to lead & influence change within processes and drive the teams towards new solutions or improvements of existing solutions, through constant challenges of the status quo

- Ability to break down complex cases, recommend and implement a solution

- Proven effectiveness as a change agent in complex operational environments

- Role model our leadership behaviors

- Financial acumen, including experience managing costs and articulating benefits

- Excellent problem-solving, analytical, judgment, and decision-making skills

- Proven effectiveness in working within a matrixed, geographically dispersed team and leverage knowledge across the organization

- Effective communication skills - varying audiences ranging from executives to front line employees

- Ability to thrive in a fast paced, and ever-changing environment

**Preferred Qualifications:**

- A hands-on, entrepreneurial leader with energy and passion for transformation that delivers real results

- Technically proficient, with strong understanding of technologies and how to leverage them appropriately to achieve desired outcomes

- Strong curiosity and desire to make the complex clear and to always ask “why”

- Strong customer and business orientation , always designing solutions with strategy and outcomes in mind

- Highly collaborative, transparent, and comfortable operating with stakeholders

- Strong ability to manage teams, keeping them motivated and engaged

- Curious and analytical, with the ability to simplify complexity and challenge the status quo constructively

- Organized, self-directed, and effective at managing multiple, concurrent initiatives

**When you join our team:**

- We’ll empower you to learn and grow the career you want

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words

- As part of our global team, we’ll support you in shaping the future you want to see

## Skills

### Required
- AI
- automation
- digital tools
- Microsoft Power Platform
- Azure
- leadership
- change management
- financial acumen
- problem-solving
- analytical skills

### Nice to have
- entrepreneurial leadership
- technical proficiency
- curiosity
- customer orientation
- team management
- complexity simplification

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Source: [Apply at manulife.wd3.myworkdayjobs.com](https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Director--Digitization---Automation--GWAM---GA-Asia-Operations_JR26031019-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)