# IT Support - Audio-Visual (AV) and Executive

**Company**: American Honda Motor Company
**Location**: Raymond, Ohio
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $65,000.00 - $81,200.00
**Category**: IT
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q4744011

**Apply**: https://careers.honda.com/us/en/job/12492/IT-Support-Audio-Visual-AV-and-Executive?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_06035641-78b

## Description

We are seeking an IT Support specialist to provide high-touch technology support for AHM and HDMA executives, including PCs, mobile devices, collaboration tools, video conferencing, and AV support for executive meetings.

The successful candidate will serve as a critical escalation point for Executive Support, Deskside, and Mobile Services, ensuring reliable operations and exceptional customer experience.

Key responsibilities include:

- Supporting executives at multiple locations with technical issues and driving them to resolution

- Supporting executive video conference meetings to ensure all parties are connected and functioning properly

- Escalating issues to Network Support, A/V Support, and IS Management as needed

- Documenting all issues and resolutions within AHM IT approved systems

- Driving issues/incidents to countermeasures to minimize client downtime and sustain client productivity

- Ensuring timely resolution within established Service Level Agreements (SLA)

- Achieving project goals for the Executive Support Team, including schedule, budget, and quality commitments

- Providing inputs to QCD reporting for continuous improvement

The ideal candidate will have:

- A college level Bachelor’s degree in IT/Networking/Computer Science/Electronics/Data Analytics or a related STEM field of study with at least 3 years of relevant IT industry experience

- Demonstrable experience in audio-visual (AV)/video conference equipment troubleshooting and repair

- Strong technical background supporting Active Directory, Windows operating systems, Apple devices, and video conferencing/AV technologies

- Excellent interpersonal and communication skills, with the ability to build strong relationships with senior leaders

- Ability to work flexibly, including overtime and support for corporate events

- Valid driving license and ability to operate a motor vehicle without assistance

In return, we offer a competitive salary ($65,000 - $81,200 per year), industry-leading benefit plans, paid time off, and opportunities for career growth and development.

## Skills

### Required
- Active Directory
- Windows operating systems
- Apple devices
- video conferencing
- audio-visual equipment
- troubleshooting
- repair

### Nice to have
- Japanese language skills
- project management methodologies (Agile/Waterfall)

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Source: [Apply at careers.honda.com](https://careers.honda.com/us/en/job/12492/IT-Support-Audio-Visual-AV-and-Executive?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)