# Care Team Representative

**Company**: Sedgwick
**Location**: Orlando, FL
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $17.85
**Category**: Customer Service
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Orlando-FL/Care-Team-Representative_R77445?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_05fcd165-4e7

## Description

By joining Sedgwick, you'll be part of a team that provides excellent service to callers regarding claims for multiple lines of business.

As a Care Team Representative, your primary purpose will be to display empathy to callers, expedite the claims process, and provide detailed claim notes on all calls.

Responsibilities:

- Act as primary liaison with callers from multiple client accounts within a shared services environment

- Follow specifications in assisting with questions and solving problems related to the claims application and servicing processes

- Perform claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times

- Educate and inform the customer about documentation required to file/process a claim, required time frames, payment information, and claim status

- Enter verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system

- Direct customer calls to the appropriate contact at multiple locations or escalate to Service Center Specialist/management as needed

Requirements:

- High school diploma or GED required

- One (1) year customer service experience or equivalent combination of education and experience required

- Inbound call center experience preferred

- Excellent verbal and written communication skills

- PC literate, including Microsoft Office products, Windows environment

- Must meet minimum typing requirements

- Strong organizational skills

- Good interpersonal skills

- Ability to multi-task in fast-paced environment

- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously

- Ability to work in a team environment and/or independently

What we offer:

- A stable, consistent work environment , both in-office and virtual

- A comprehensive training program to help you support employees and customers from some of the world's most respected brands

- A dedicated mentor and manager to guide you every step of your career journey

- Career development and promotional opportunities as you take on new responsibilities

- A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

## Skills

### Required
- Microsoft Office
- Windows environment
- customer service
- communication skills
- organizational skills
- interpersonal skills
- multi-tasking

### Nice to have
- inbound call center experience

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Orlando-FL/Care-Team-Representative_R77445?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)