# Customer Engagement Specialist

**Company**: Polestar
**Location**: Brussels
**Work arrangement**: onsite
**Category**: Operations
**Industry**: Automotive

**Apply**: https://polestar.teamtailor.com/jobs/7723022-customer-engagement-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0599c9e5-062

## Description

At Polestar, we're committed to building a sustainable future and fostering lasting relationships with our customers. That's why we're looking for a Customer Engagement Specialist who can make a difference at every stage of the customer journey.

As a Customer Engagement Specialist, you'll be the primary point of contact for customers via phone, email, and chat. You'll manage your own cases from start to finish, proactively seeking solutions when processes, systems, or multiple stakeholders are involved. You'll combine customer-centricity with analytical thinking to turn complex situations into positive experiences.

Key responsibilities:

- Guide customers through their purchasing journey and remain a key point of contact after delivery

- Investigate and coordinate complex customer queries, collaborating with internal teams and external partners

- Take ownership of your cases, ensuring progress until a solution is found

- Think critically with customers, analyze situations, and translate problems into concrete actions

- Identify recurring challenges and contribute to improving our processes and services

- Develop expertise in our products, systems, and services to provide accurate and professional support

Requirements:

- Bachelor's degree or equivalent experience

- Experience in customer service, support, or a similar customer-focused role, preferably in a premium environment

- Excellent communication skills in Dutch, French, and English

- Strong digital skills and ability to quickly learn new systems

- Structured and independent work style, combined with a strong team spirit

What we offer:

- A challenging role with autonomy and responsibility

- Comprehensive onboarding and continuous development opportunities

- The chance to contribute to a premium brand redefining sustainable mobility

- A hybrid work environment with a good balance between remote and office work

- An attractive salary package with competitive benefits

## Skills

### Required
- customer service
- communication
- analytical thinking
- problem-solving
- digital skills

### Nice to have
- experience in premium environment
- knowledge of automotive industry

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Source: [Apply at polestar.teamtailor.com](https://polestar.teamtailor.com/jobs/7723022-customer-engagement-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)