# Fraud Specialist 1

**Company**: Twilio
**Location**: Remote - Estonia
**Work arrangement**: remote
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8132266?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_058dcd3e-4d2

## Description

We are seeking a curious, analytical, and quick-thinking individual to join our global Fraud Operations team as a Fraud Operations Specialist. You will utilize a variety of tools to prevent, respond, and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform.

Responsibilities:

- Investigate cases quickly and efficiently, performing analysis of non-compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations

- Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity, and evolving tactics

- Take action daily to stop bad actors/activity while minimizing false positives

- Identify trends, root cause gaps, and recommend appropriate preventative solutions to stop bad actors from being successful

Qualifications:

- Willingness to work a non-traditional schedule; weekends, holidays, and evenings may be required

- Experience working in a fast-paced, ambiguous environment, with a strong bias for action

- Previous experience in customer service or customer-facing role requiring effective and empathetic communication

Desired qualifications:

- Basic knowledge of SQL, Looker, Tableau, or similar data extraction and data visualization tools

- Basic understanding of APIs and related technologies

- 1-2 years of experience working in a queue-based/contact center environment

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

## Skills

### Required
- fraud investigation
- analytical skills
- customer service

### Nice to have
- SQL
- Looker
- Tableau
- APIs

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8132266?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)