# Service Cloud Specialist Account Executive - Norway

**Company**: Salesforce
**Location**: Oslo
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Norway---Oslo/Service-Cloud-Specialist-Account-Executive---Norway_JR362231?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_056638cf-e36

## Description

We're growing our Nordic Service Cloud team and adding a new Specialist Account Executive to the squad. In this strategic overlay role, you will unlock untapped revenue across our cutting-edge Service portfolio , including Agentforce Service (Autonomous AI Agents), Field Service, Service Cloud Voice, and Digital Engagement.

Operating in a matrixed environment, you will partner closely with Core Account Executives to co-sell, penetrate existing enterprise accounts, and win net-new business across the Norwegian market. You will carry a dedicated product quota and act as the subject matter expert to formulate and execute winning sales strategies within your assigned territory.

**Your Impact**

- AI Transformation Leader: Guide customers through the paradigm shift from basic chatbots to autonomous agentic AI, positioning ServiceCloud as the engine for digital labor and scaled customer support , from automated case resolution to intelligent field dispatch.

- Trusted Advisor: Partner with enterprise customers and prospects to deeply understand their unique operational challenges and business goals.

- Value Realization: Position the transformative value of Salesforce Service Cloud solutions to help clients modernize their contact centers and field operations.

- Force Multiplier: Collaborate internally across the Salesforce ecosystem to elevate our Service Cloud messaging and accelerate deal cycles.

**Key Responsibilities**

- Execute Territory Strategy: Develop and implement targeted sales campaigns across the Service Cloud install base, prospects, and whitespace in Norway.

- Own the Specialist Cycle: Run a rigorous, full sales cycle for complex Service Cloud opportunities , from sophisticated prospecting and discovery to negotiation and closure.

- Drive Autonomous AI Adoption: Lead high-impact conversations around Service Cloud, helping clients deploy autonomous AI agents that automate case resolution, appointment scheduling, and scaled customer operations.

- Partner & Co-Sell: Collaborate seamlessly with Core Account Teams to map accounts, identify Service Cloud pain points, and expand our footprint.

- Enable the Ecosystem: Educate and enable internal core sales teams on how to identify, qualify, and frame high-potential Service Cloud and Agentforce opportunities.

- Deliver Business Transformation: Exceed annual sales quotas by aligning our AI-driven service capabilities with the client’s overarching digital transformation roadmap.

**Requirements & Qualifications** _Experience & Skills_

- Domain Expertise: Solid track record of enterprise value-selling within relevant spaces (e.g., Autonomous AI Agents, Conversational AI/Chatbots, Contact Center software, Customer Service/CX platforms, Field Service Management).

- Enterprise Sales Discipline: Proven success managing complex sales cycles, negotiating high-value contracts, and consistently exceeding quotas.

- Matrix Collaboration: Demonstrated ability to navigate complex, matrixed organizations and mobilize cross-functional internal teams to drive customer outcomes.

- Storytelling & Presentation: Exceptional communication and public speaking skills; ability to deliver compelling, value-driven presentations to C-level executives.

_Mindset & Attributes_

- Strategic & Execution-Oriented: Ability to build a long-term territory strategy and the tactical discipline to execute it day-to-day.

- Curious & Resilient: A continuous learner who asks deep discovery questions, thrives in high-energy environments, and finds a path forward despite challenges.

- Trusted Advisor: Builds credibility fast with external stakeholders , from day-to-day champions to C-suite executives , while navigating internal core AE relationships to drive outcomes without ownership friction.

_Language & Logistics_

- Languages: Complete fluency in both Norwegian and English is required.

- Location: Must have the legal right to work in Norway.

- Travel: Willingness to travel domestically as required by the business.

## Skills

### Required
- Autonomous AI Agents
- Conversational AI/Chatbots
- Contact Center software
- Customer Service/CX platforms
- Field Service Management
- Norwegian
- English

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Norway---Oslo/Service-Cloud-Specialist-Account-Executive---Norway_JR362231?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)