# SVP, Chief Communications Officer **Company**: Lyft **Location**: San Francisco, CA **Work arrangement**: hybrid **Experience**: executive **Job type**: full-time **Salary**: $325,000 - $375,000 **Category**: Communications **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/lyft/jobs/8927801002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/svp-chief-communications-officer-05658513-73f/ ## Description At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. As our senior-most communications leader, you'll own how that story is told to every audience: riders, drivers, employees, investors, policymakers, partners, and the media. Reporting directly to the CEO and serving on the executive leadership team, you'll lead a seasoned organization spanning Corporate, Product, Consumer, Brand Communications, Policy Communications, Content, and Social, with teams in the U.S. and Europe and full ownership of the function’s budget and resources. Responsibilities: - Define and steward Lyft's corporate, consumer, and technology narratives so every launch, partnership, and milestone ladders up to a clear and differentiated story - Serve as a strategic advisor to the CEO and executive team on reputation, positioning, and stakeholder impact, and shape the CEO's external voice across media, industry stages, and investor forums - Anticipate emerging reputation risks and lead the company through complex, high-visibility issues with speed, clarity, and sound judgment - Build deep, trusted relationships with top-tier journalists, editors, and influencers to shape how the market understands Lyft's vision, progress, and impact - Partner with Marketing and Product to bring new products, services, and partnerships to market through integrated campaigns that drive awareness and preference - Partner with Investor Relations, Policy, and Legal to keep financial, regulatory, and public narratives aligned, including partnership on the company’s disclosure process - Shape Lyft’s policy and social impact narrative in partnership with Policy teams, supporting the company’s positions with regulators, legislators, and community stakeholders across our markets - Build owned content and storytelling programs, including human-interest storytelling and answer-engine (AI) discoverability, so Lyft’s story is discoverable where people search - Lead, develop, and retain a senior, high-performing communications organization, setting a high bar for craft and a culture of learning from both wins and misses - Own the communications budget and headcount, allocating resources against the company’s highest-priority narratives and moments - Define the metrics that matter for reputation and communications impact, and use them to guide investment and strategy - Champion the adoption of AI across the communications function, including AI-powered media monitoring, sentiment analysis, and content development, to increase speed, insight, and scale Experience: - Extensive senior communications leadership spanning corporate and consumer, including experience leading the function or serving as the top communications advisor to a CEO - Experience leading a global team and owning a function-level budget - Track record at technology or tech-enabled consumer companies operating in competitive, high-scrutiny industries - Experience with consumer brands where sentiment shifts quickly, with a strong read on cultural, social, and public trends - Experience with policy or regulatory communications in a highly regulated or politically scrutinized industry strongly preferred - Demonstrated ability to build narratives that align with company strategy and move audiences - Proven judgment leading through crises and high-stakes issues in the public eye - Deep, durable relationships with top-tier media, editors, and influencers - Public company experience, including partnership with Investor Relations on earnings and investor communications, strongly preferred - A history of building and retaining high-performing teams and developing future communications leaders - Track record of evaluating and adopting AI-driven capabilities within a communications organization, such as tools for monitoring, insight, and content workflows Benefits: - Great medical, dental, and vision insurance options with additional programs available when enrolled - Mental health benefits - Family building benefits - Child care and pet benefits - 401(k) plan with company match to help save for your future - In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off - 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible - Subsidized commuter benefits - Monthly Lyft credits and complimentary Lyft Pink membership For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - communications leadership - strategic advising - reputation management - content creation - team leadership ### Nice to have - policy or regulatory communications - public company experience - AI-driven capabilities --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/lyft/jobs/8927801002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)