# BMC Remedy/Helix Developer

**Company**: GDIT
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $128,039 - $173,229
**Category**: Engineering
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Any-Location--Remote/BMC-Remedy-Helix-Developer_RQ226536-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_053719b4-ce8

## Description

Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

The BMC Remedy/Helix Developer role is impactful to the mission of the NESD Helix engineering team. Responsibilities include:

- Providing accurate technical guidance on application and integration capability.

- Gathering requirements, preparing and delivering presentations and demos, conducting requirements gathering, writing requirements and design documentation, implementation guides, and test scripts.

- Developing workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio and building data import files for Foundation and Transactional Data.

- Developing RestAPI, WebService, and LDAP integrations between Helix and external applications/systems.

- Developing Digital Workplace Service Offerings.

- Working incident assignments, communicating with customers per defined methods and within service level agreement, creating follow-on change requests and jira stories to accommodate changes.

- Preparing and coordinating change requests, following prescribed operating procedures, maintaining and updating the Production environment, meeting key performance indicator thresholds.

- Multi-tasking on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.

- Identifying and communicating gaps between out of the box workflow and custom requirements. Working with teams to provide out-of-the-box solutions in order to minimize customization.

- Maintaining system integrity by utilizing defined configuration control practices and change management processes.

- Managing sprint load, forecasting work products and deadlines, executing to milestones and deadlines, keeping technical debt to a minimum, and providing product demonstrations of completed sprint products.

- Communicating verbally and in written form in a professional manner with customers, peers, and leadership.

- Participating in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.

- Working in a remote team environment supporting scheduled and ad-hoc video/audio meetings.

To succeed, you'll need:

- 5+ years of software development experience.

- BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.

- Experience with SAAS solutions or AWS Cloud environments.

- Experience with BMC Remedy version 23.x or higher.

- Experience with ITIL methodologies, ITIL Foundation a plus.

- Experience with Helix/Remedy application process flows.

- Expert familiarity in one or more 23.x+ Helix applications.

- Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices.

- Optional: Experience in other Helix applications.

- Experience working in an Agile project methodology environment.

- Excellent ability to communicate and convey ideas in verbal and written form.

- Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.

- Advanced ability to analyze data with Microsoft Excel or comparable tools.

- Ability to create and describe process flows in Microsoft Visio or comparable tool.

- Experience managing documents in Microsoft SharePoint.

- Working knowledge of relational databases.

- Understanding of networking concepts and OSI rules.

- Ability to utilize logging to troubleshoot issues.

- Experience providing demonstrations to customers.

- Experience gathering requirements from customers.

- Experience documenting requirements.

- Experience working with multiple projects and team members.

- Demonstrated ability to work productively in a remote location.

- CompTIA Security+ CE certification.

- BS degree; additional years of experience may be considered in lieu of degree.

The likely salary range for this position is $128,039 - $173,229.

## Skills

### Required
- BMC Helix
- BMC Remedy
- BMC Remedy IT Service Management (ITSM)
- Developer Studio
- Application Processing
- SAAS solutions
- AWS Cloud environments
- ITIL methodologies
- Helix/Remedy application process flows
- RestAPI
- Webservices
- LDAP integrations
- Digital Workplace Service Offerings
- Microsoft Word
- Excel
- PowerPoint
- Visio
- SharePoint
- relational databases
- networking concepts
- OSI rules

### Nice to have
- ITIL Foundation
- Pentaho Spoon
- BMC HDM
- JIRA story management

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Any-Location--Remote/BMC-Remedy-Helix-Developer_RQ226536-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)