JobPosting
title: Community Support Specialist (Tokyo, Japan)
description: Figma is growing its team of creatives and builders on a mission to make design accessible to all. As a member of the Customer Operations & Support Team, you'll be the voice of Figma, ensuring our community has an exceptional experience across public platforms and touch-points. You’ll engage with customers directly and publicly, requiring critical thinking, investigative mentality, and outstanding communication skills. We’re looking for a teammate based in Japan who can cover weekdays, is technically inclined, eager to learn about design tools and community, and comfortable working in a startup-like environment. Responsibilities Monitor community and social platforms (community forum, X, Reddit, etc.) and handle escalations Provide outstanding technical support for new and experienced Figma users on community and social platforms Help moderate and organize the community forum, ensuring it stays a healthy and safe space for the global community Improve engagement and create a seamless one-to-many support experience Collaborate with design and engineering teams to investigate and resolve complex issues Work with the Technical Quality Support team to report and escalate technical issues Collect and consolidate customer feedback into meaningful recommendations for product and research teams Close the feedback loop with users when bugs are resolved and feature requests are implemented Requirements 2+ years’ experience working in a support or community environment for a technical SaaS product Good technical capability and written communication skills, with the ability to turn complex ideas into easily understood concepts A willingness to listen to customer feedback and respond effectively in a public forum or directly with the user An agile and adaptive attitude, thriving in the constantly evolving growth and excitement of startup culture Fluency in English and Japanese, written and spoken Benefits Figma celebrates and supports differences, employing a team rich in divers…
date posted: 2026-07-28T12:07:08.581Z
valid through: 2026-10-02T14:03:23.266Z
direct apply: false
occupational category: Operations
industry: Technology
skills: technical support
skills: communication
skills: community management
skills: design tools
skills: English
skills: Japanese
hiring organization: Figma
job location: Place
  address: PostalAddress
    address locality: Tokyo
    address region: Japan
    address country: JP
employment type: FULL_TIME