# Lead, Operations & Growth **Company**: Gemini **Location**: Singapore, Singapore **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Finance **Apply**: https://job-boards.greenhouse.io/gemini/jobs/8069402?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_051f2db3-961 ## Description We are looking for a driven and detail-oriented candidate to join Gemini's Singapore team, sitting at the intersection of our Singapore operations and growth mandate. The role is designed to align toward a more generalist skillset to broadly support the Singapore business covering the following areas: - Working with our highest value clients to enable a seamless and world-class experience on Gemini - Owning key processes for the Singapore entity such as outsourcing management - Leading execution on our local growth efforts and customer reactivations You will collaborate cross-functionally with Marketing, Product, Compliance/Legal, and Customer Support teams to achieve the above. ### Responsibilities: #### Operations & Process Management - Take ownership of our Outsourcing processes and governance practices and ensure adherence to MAS requirements. - Run monthly/quarterly processes check-ins with key stakeholders across audit, compliance, legal, and management and ensure we identify and plug any gaps. - Assess and own the material and reporting for this process by working with stakeholders to enhance and improve our monitoring and reporting. - Work closely with our audit and compliance teams to understand the latest regulations with regard to any MAS mandates in this area. - Work with counterparts across various teams such as risk, product, compliance to identify gaps, come up with a plan to plug them, and finally ensure they are completed. - Assess and monitor all SLAs with regard to operational and outsourcing-based processes. #### Growth & Activation - Work closely with Singapore leadership to drive our Singapore growth agenda across product and local activation. - Own the Singapore growth roadmap and execute the plan by working cross-functionally with stakeholders across marketing and product. - Monitor Singapore's performance and run weekly/monthly growth meets to take stock and plan next steps. - Support the Gemini team during Token 2049 and other major industry events, coordinating promotions, activations, and on-the-ground support to maximise impact. - Serve as the primary point of contact for Gemini's top-tier VIP traders, ensuring their issues are resolved promptly, effectively, and with the highest standard of care. - Conduct regular check-ins and meetings with VIP clients to understand their evolving needs, gather feedback, and proactively address potential friction points. - Champion the voice of the VIP customer internally, bringing structured feedback and insights back to the broader product and operations teams. - Organise and facilitate product workshops tailored to VIP customers, giving them early insight into new features and gathering high-signal feedback. - Plan and execute VIP trader events and dinners, creating meaningful touchpoints that strengthen client relationships and deepen loyalty. ### Qualifications: - 6–8 years of experience in financial operations/growth and marketing/client-facing roles within financial services, fintech, or crypto. - Good understanding of crypto platforms, operations, client support and management. - Experience running growth plans using channels such as content, events, PR, and reactivation programs. - Project management experience running cross-functional mandates. - Ability to be data-driven and comfortable working with numbers. - Demonstrated ability to build and maintain strong relationships with high-value clients or stakeholders. - Highly organised, with exceptional attention to detail and the ability to manage multiple priorities under time pressure. - Strong written and verbal communication skills; able to convey complex issues clearly and professionally. - A collaborative mindset with experience working across cross-functional teams, including technology and product teams. - Passion for crypto and Web3; prior experience in a crypto exchange or digital asset environment is a strong plus. - Experience planning or supporting industry events (e.g., Token 2049, Consensus) is advantageous. ### It Pays to Work Here We take a holistic approach to compensation at Gemini, which includes: - Comprehensive health plans covered at 100% for employees and dependents - Long-term incentive in the form of a new hire equity grant - Paid Parental Leave - Competitive paid time off In Singapore, we have a hybrid work policy. Employees are expected to work from the office part of the week. We believe our hybrid approach increases productivity through more in-person collaboration where possible. All employees are required to onboard in-person at our office. ## Skills ### Required - crypto - operations management - growth strategy - client relationship management - project management - data analysis - communication ### Nice to have - Web3 - crypto exchange - digital asset environment - Token 2049 - Consensus --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gemini/jobs/8069402?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)