# Customer Service Supervisor

**Company**: Cigna International
**Location**: Bengaluru
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/GIH-Customer-Service-Supervisor---Cigna-Healthcare_26010628?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_050b4b44-078

## Description

Cigna International, a premier global provider of international health insurance, invites applications from dynamic and motivated individuals to join our expanding team. As a Customer Service Supervisor, you will play a pivotal role in leading and managing a team of approximately 12-15 Customer Service Representatives, driving excellence in customer experience and operational performance.

**Responsibilities** As a Team Supervisor, you will be responsible for:

- Managing, leading, and mentoring a team of Customer Service Representatives to deliver exceptional service and meet operational KPIs.

- Attending any escalations calls and meetings.

- Proactively identifying opportunities for process improvement and innovation.

- Ensuring productivity, quality, and customer satisfaction targets are consistently met.

- Providing coaching, mentoring, and support to team members for skill development and performance enhancement.

- Maintaining strong employee engagement through day-to-day involvement, motivation, conflict resolution, and training.

- Implementing new initiatives and measuring their impact in coordination with the Management Team.

- Serving as a single point of contact (SPOC) for specific clients/accounts, if required.

- Representing the organization during client visits, stakeholder meetings, and strategic partner interactions.

**Requirements** We are seeking candidates with:

- Minimum of 2 years of experience in relevant leadership experience in international voice and similar functions/companies.

- Strong performance track record in leadership roles.

- International mindset with the ability to collaborate effectively across locations.

- Experience in coaching, managing, and motivating individuals.

- Proficiency in conflict management and complaint resolution.

- Excellent communication and presentation skills, along with proficiency in Microsoft Office tools.

- A growth mindset with a positive attitude towards change and innovation.

- Strong interpersonal skills, empathy, and ability to foster collaboration.

- Action-oriented problem-solving attitude with excellent organizational and prioritization skills.

- Results-oriented mindset with a focus on achieving personal and team goals.

**Key Competencies**

- Change management champion.

- Metrics and performance driven.

- Organizational acumen.

- Ability to drive people engagement and loyalty.

- Proficiency in building effective teams.

- Tech-savvy with a global perspective.

- Data-driven decision-making capabilities.

## Skills

### Required
- leadership
- customer service
- conflict management
- Microsoft Office tools
- communication
- presentation
- problem-solving
- organizational skills
- prioritization
- team management

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/GIH-Customer-Service-Supervisor---Cigna-Healthcare_26010628?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)