# Claims Representative (IAP) - Claims Training Program

**Company**: Sedgwick
**Location**: Dallas, TX
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $25.65/hr
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Dallas-TX/Claims-Representative--IAP----Claims-Training-Program_R80590?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/claims-representative-iap-claims-training-program-05082f11-e15/

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

We're seeking enthusiastic and service-oriented individuals for an entry-level trainee position as a Claims Representative (IAP) in our Claims Training Program. This role begins with a comprehensive 4-week concept-based learning and professional training program, followed by a dedicated 2-week onboarding experience before entering the on-the-job phase. You'll be assigned a mentor and manager to support and guide you on your career journey and equip you with the foundational skills needed for a successful career in claims adjusting.

**Primary Purpose of the Role:** To be oriented and trained as a new industry professional in claims adjusting.

**Essential Responsibilities Include:**

- Attend and complete the designated claims professional training program.

- Adjust various levels of claims under close supervision, including:

- Processing and responding to incoming mail, emails, and other claim-related documents.

- Communicating effectively with insureds, employers, medical providers, attorneys, and carrier representatives.

- Thoroughly investigating new and existing claims by gathering relevant information.

- Determining coverage, compensability, and appropriate benefits.

- Documenting claims files and properly coding claim activity.

- Administering claim benefits.

**Qualifications:**

- Education Requirement – High School Diploma or GED.

- Bachelor's degree preferred and 2 years of customer service experience and/or combination of education and experience.

**Work Environment Requirements:**

- Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion.

- Physical: Computer keyboarding.

- Auditory/Visual: Hearing, vision, and talking.

**Benefits:**

- A comprehensive benefits package including medical, dental, vision, 401k, and matching.

- PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

**Salary Range:** $25.65/hr

**Locations:** Hybrid & Onsite opportunities throughout cities in the US, including Dallas, TX; Phoenix, AZ; SeaTac, WA; Las Vegas, NV; Bartlesville, OK; West Des Moines, IA; Omaha, NE; Syracuse, NY; Dublin, OH; Portland, OR; Marlton, NJ; Meridian, ID; Chicago, IL.

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## Skills

### Required
- Strong Communicators
- Empathetic
- Multi-Taskers
- Accountable
- Structured Thinkers
- Ambitious
- Agile Learners
- Team Collaborators

### Nice to have
- Bachelor's degree
- 2 years of customer service experience

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Dallas-TX/Claims-Representative--IAP----Claims-Training-Program_R80590?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)