# Service Engineer

**Company**: Hewlett Packard Enterprise
**Location**: Tokyo, Tokyo
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Tokyo-Tokyo-Japan/Service-Engineer_1192851-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_04f118c7-bd4

## Description

We are seeking a Service Engineer to join our team in Tokyo, Japan. As a Service Engineer, you will primarily work from an HPE office and be responsible for delivering onsite technical support for reactive and proactive customers.

**Job Description:**

The Service Engineer role is part of the Service Delivery family, focusing on managing onsite delivery of software services, pre-sales, post-sales, or service delivery support, installation, and configuration for customer environments. You will solve various business systems, networking, and applications problems for standard industry servers, specialised or complex clustered environments.

**Responsibilities:**

- Apply growing technical knowledge to operate a technology area or customer group with limited risk/complexity.

- Integrate technical knowledge and business understanding to create solutions for customers.

- Resolve routine in-scope technical incidents independently and work with team members to resolve more complex incidents.

- Apply company solutions to meet moderately complex customer needs within areas of technical responsibility.

- Participate in Customer Expectation management as part of the escalation process.

- Build relationships with management in assigned accounts.

- Set expectations with customers based on defined parameters.

**Education and Experience Required:**

- Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.

**Knowledge and Skills:**

- Basic knowledge of company products and services offerings.

- Effective communication skills for technical and first-level management within an organisation.

- Active listening skills and ability to adjust messages to audience level.

- Problem-solving skills (proactive, reactive, and creative based on clearly defined procedures).

- Conceptual understanding of IT environments.

**What We Can Offer You:**

- Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.

- Investment in your career with programs to help you reach your career goals.

- Unconditional inclusion and celebration of individual uniqueness.

**Additional Information:**

This role is an onsite position with an expectation that you will primarily work from an HPE office.

## Skills

### Required
- server administration
- technical security management
- performance management
- problem-solving
- communication
- active listening
- conceptual understanding of IT environments

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Tokyo-Tokyo-Japan/Service-Engineer_1192851-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)