# Associate Renewals Specialist

**Company**: NetDocuments
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $60,000 - $70,000 + 20% variable
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/netdocuments/jobs/5441571008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_04e93a6a-355

## Description

NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at NetDocuments, you will play a pivotal role in ensuring the success of our subscription-based products and services.

Your opportunity for impact: You will protect NetDocuments' recurring revenue stream, help grow our customers' annual revenue, and deliver world-class customer service experience that drives loyalty and satisfaction.

What your contributions will be:

- Taking ownership of a B2B Renewal portfolio where you will focus on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals

- Comfortability with the pressure of meeting and exceeding quarterly renewal quotas

- Accurately forecasting, with explanation, your renewal portfolio to your manager

- Working within Salesforce.com and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads

- Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success

- Educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers

Key skills and competencies:

- High level of attention to detail with a moderate comfortability in working with numbers; reviewing and interpreting B2B customer SaaS software contracts is a plus

- Multi-tasking and problem-solving skills will be helpful. Willing to adapt and be agile as needed in a new and growing department

- Good written and verbal communication skills as you will communicate and present in various forms to customers, teammates and your manager on a daily basis

- Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success department

Required Education and Experience:

- Bachelor's degree in business, marketing, or related field. This is not required but preferred.

- At least 5 years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service

- At least 3 years of prior experience with Salesforce.com or a similar CRM/pipeline management tool

- Good numeracy skills, including intermediate or better familiarity with MS Excel

Benefits:

- 90% of healthcare premiums company covered

- HSA company contribution

- 401K match at 4% with no vesting period

- Potential for twice a year merit increases

- Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays

- Authenticity and accountability from leadership

- Connection, access, and mentorship from exceptional leaders

- Growing company with opportunities for advancement

Compensation Transparency: The annual compensation range for this position is: $60,000 - $70,000 + 20% variable

## Skills

### Required
- Salesforce.com
- MS Excel
- B2B customer SaaS software contracts
- Multi-tasking
- Problem-solving
- Good written and verbal communication

### Nice to have
- Bachelor's degree in business, marketing, or related field

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/netdocuments/jobs/5441571008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)