# Manager, Technical Support Engineering (Bare Metal)

**Company**: CoreWeave
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $157,000 to $210,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/coreweave/jobs/4703537006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_04c464cc-ca2

## Description

CoreWeave is The Essential Cloud for AI. The Customer Experience (CX) Organization at CoreWeave ensures clients running AI workloads at scale have a seamless experience.

As a Manager of Technical Support Engineering, you'll lead daily support operations, triage incidents, drive escalations, and ensure hardware is monitored and maintained.

Responsibilities:

- Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.

- Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.

- Oversee the resolution of infrastructure-related incidents, escalation management, and collaborate with internal teams to deliver effective solutions.

- Improve support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations.

- Work closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources.

- Manage client communication during escalations and issue resolution to ensure transparency and client satisfaction.

- Mentor team members, developing their skills to manage and maintain critical infrastructure effectively.

Requirements:

- 5+ years of experience leading teams responsible for infrastructure support, data center operations, or physical compute environments.

- Hands-on experience with Linux system administration and command-line tools.

- Familiarity with hardware-level diagnostics, troubleshooting, and replacement.

- Experience working with high-performance rack-scale hardware, including CPU and GPU-based compute nodes.

- Understanding of GPU infrastructure or a demonstrated ability to quickly learn and adapt to HPC environments.

Preferred Qualifications:

- Experience managing infrastructure support teams in high-growth or rapidly evolving environments.

- Proven ability to develop and implement operational processes that scale with business needs.

- Strong familiarity with server and GPU hardware lifecycle management.

- Demonstrated success in coaching and growing technical teams.

Benefits:

- Medical, dental, and vision insurance

- 100% paid for by CoreWeave

- Company-paid Life Insurance

- Voluntary supplemental life insurance

- Short and long-term disability insurance

- Flexible Spending Account

- Health Savings Account

- Tuition Reimbursement

- Ability to Participate in Employee Stock Purchase Program (ESPP)

- Mental Wellness Benefits

- Family-Forming support

- Paid Parental Leave

- Flexible, full-service childcare support

- 401(k) with a generous employer match

- Flexible PTO

- Catered lunch each day in office and data center locations

## Skills

### Required
- Linux system administration
- hardware-level diagnostics
- troubleshooting
- high-performance rack-scale hardware
- GPU infrastructure

### Nice to have
- infrastructure support teams management
- operational processes development
- server and GPU hardware lifecycle management
- technical teams coaching

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/coreweave/jobs/4703537006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)