# Key Account Manager

**Company**: Jeeves
**Location**: Mexico City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.lever.co/tryjeeves/a01516b6-2844-482b-9772-e54fd847f5d0
**Canonical**: https://yubhub.co/jobs/job_04b9aed4-d43

## Description

We are looking for a highly strategic and relationship-driven Senior Key Account Manager to oversee and grow a portfolio of high-value B2B clients in the LATAM region.

This role requires a professional who thrives on cross-sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations.

You will be the main point of contact for C-level executives and founders, helping them expand their usage of Jeeves products, solve challenges with a consultative mindset, and strengthen long-term partnerships.

A background in fintech, hospitality or B2B commercial real estate (e.g. sales of private rooms or meeting spaces) is highly valued.

Key Responsibilities:

* Manage and grow a portfolio of key clients across Mexico and Colombia.
* Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet.
* Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups.
* Coordinate with credit, risk, and customer success to support complex client needs or escalations.
* Present and position Jeeves solutions (cards, Jeeves Pay, spend management) to CFOs, Controllers, and finance teams.
* Manage account performance: track client activity, expansion potential, and risks to revenue.
* Ensure high levels of product adoption and client satisfaction, driving NRR growth.
* Maintain a deep understanding of product updates to deliver tailored recommendations.
* Regularly report on account status and performance to regional leadership.
* Contribute to quarterly business reviews and expansion planning with clients.
* Support collections and payment conversations where needed, in collaboration with the finance team.

Qualifications:

* Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field.
* 3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services).
* Proven track record of expanding accounts via cross-sell and upsell strategies.
* Experience on fintech and saas platforms selling
* Strong understanding of B2B financial products, including credit lines, virtual cards, and digital payments.
* Excellent communication and negotiation skills, with the ability to influence C-level stakeholders.
* Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools.
* Fluent in Spanish; Upper-Intermediate to Advanced English required.

## Skills

### Required
- fintech
- hospitality
- B2B commercial real estate
- key account management
- B2B customer success
- cross-sell
- upsell
- financial product expansion
- CRM
- Excel/Sheets
- reporting tools