# System Operator III – Shift Supervisor - Traffic Operations

**Company**: WSP
**Location**: Hawthorne, NY
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $65,000 - $80,000
**Category**: Operations
**Industry**: Consulting

**Apply**: https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/98666?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_04aca8e8-34a

## Description

WSP is currently seeking a full-time System Operator III – Shift Supervisor at our Transportation Management Center in Hawthorne, NY.

The System Operator III is the supervisor on shift at the HVTMC, responsible for running the operations floor, directing System Operator I and II staff, and serving as acting supervisor on duty when the Operations Manager and Assistant Operations Manager are not on site.

**Key Responsibilities:**

- Supervise the operations floor during shifts, assigning tasks and setting priorities.

- Ensure smooth shift handoffs, resolving open incidents and equipment issues.

- Provide real-time support to operators during incidents.

- Train new operators and maintain existing staff's skills on SOPs, systems, and protocols.

- Collaborate with responders and partner agencies during critical incidents.

- Conduct QA/QC on floor output and ensure adherence to SOPs.

- Assist in reviewing and updating SOPs, protocols, and training manuals.

**Minimum Qualifications:**

- Associate degree or higher with 1 year of qualifying experience, 1 year as a System Operator II, or 3 years of full-time qualifying experience.

- Valid driver's license.

- Operations dispatching experience in transportation or comparable fields.

- Experience in supervising, mentoring, and training staff.

- Strong communication skills.

- Proficiency in MS Office and typing skills.

- Familiarity with online roadway maps and regional roadways.

- Ability to respond to problems 24/7.

**Desired Qualifications:**

- Strong organisational skills.

- Ability to work with minimal supervision.

- Good interpersonal skills.

- Ability to stay calm under pressure.

**Benefits:** WSP offers a comprehensive benefits package including medical, dental, vision, disability, and life insurance, retirement savings, paid sick leave, paid vacation, and paid parental leave.

**Expected Compensation:** $65,000 - $80,000

## Skills

### Required
- MS Office
- dispatching
- supervision
- communication
- roadway maps

### Nice to have
- organisational skills
- interpersonal skills
- pressure management

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Source: [Apply at emit.fa.ca3.oraclecloud.com](https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/98666?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)