# Director, Key Account

**Company**: Prudential
**Location**: Kuala Lumpur
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur/Director--Key-Account_26050613?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0468b059-fe6

## Description

Prudential's purpose is to be partners for every life and protectors for every future.

The Key Account Director is responsible for the end-to-end performance, sustainability and strategic development of key bancassurance partnerships, with a specific focus on High Net Worth (HNW) customer segments and digital-led transformation of bancassurance distribution models.

**Principal Duties & Responsibilities:**

- Strategic Account & P&L Management

- Own full P&L accountability for assigned strategic bancassurance partners, ensuring long-term financial viability and profitability of partnership.

- Translate joint business plans into clear execution roadmaps, with strong governance over targets, productivity, cost and risk.

- Ensure alignment between partner strategy and Prudential's enterprise, growth and sustainability objectives.

- High Net Worth (HNW) Segment Leadership

- Lead the development and execution of HNW bancassurance strategies, including product propositions, customer journeys and servicing models.

- Partner closely with bank counterparts to deepen penetration within affluent and HNW segments, improving share of wallet and customer lifetime value.

- Ensure HNW propositions are supported by appropriate advisory capability, product design and service infrastructure.

- Digital Transformation & Innovation

- Drive the digital transformation agenda across bancassurance partnerships, including:

- Digital sales platforms and tools

- Data-driven customer insights and analytics

- Simplified, straight-through and scalable sales and servicing processes

- Identify and incubate new digital-enabled distribution models, specialist propositions and ecosystem partnerships.

- Work with internal and external stakeholders to pilot, scale and embed future-ready bancassurance capabilities.

- Partner & Stakeholder Management

- Serve as the primary senior interface with bank partners, nurturing trusted relationships and resolving complex commercial or operational matters.

- Influence and align multiple internal stakeholders (Products, Operations, Technology, Risk, Compliance) to deliver partner commitments.

- Proactively manage expectations, escalate risks early and ensure timely resolution of issues.

- Sales Performance & Governance

- Drive sales productivity, quality and compliance across bancassurance channels, including Balanced Scorecard and regulatory requirements.

- Oversee execution of product, marketing and channel strategies tailored to partner segmentation and customer profiles.

- Ensure robust risk management, controls and regulatory compliance, balancing growth with Prudential's governance standards.

- People & Capability Leadership

- Lead and coach senior sales and account management teams across multiple partnerships.

- Build future-ready capabilities in digital selling, HNW advisory and partnership management.

- Foster a performance-driven, collaborative and accountable culture.

**Key Competencies**

- Strong business acumen and strategic thinking

- Executive-level stakeholder and partner management

- Ability to translate strategy into disciplined execution

- Digital mindset with customer-centric orientation

- High integrity, sound judgment and resilience in a complex environment

**Job Specification:**

- Bachelor's degree in Business, Finance or related field (MBA is a plus)

- 12-15 years' experience in bancassurance, insurance or financial services

- Strong experience managing key partnerships and driving revenue/P&L

- Good understanding of HNW / affluent segment and bancassurance models

- Exposure to digital transformation or digital sales initiatives

- Strong stakeholder management and ability to work across functions

- Solid knowledge of risk, compliance and governance requirements

- Proven leadership experience in managing and developing teams

- Strong communication, strategic thinking and problem-solving skills

## Skills

### Required
- strategic thinking
- stakeholder management
- digital transformation
- customer-centric orientation
- leadership
- risk management
- compliance
- governance
- communication
- problem-solving

### Nice to have
- MBA
- bancassurance
- insurance
- financial services
- HNW segment
- affluent segment
- digital sales initiatives

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur/Director--Key-Account_26050613?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)