# Player Engagement Agent - German/English - Remote

**Company**: Keywords Studios
**Location**: Szczecin, West Pomeranian Voivodeship
**Work arrangement**: remote
**Job type**: Full-time
**Category**: Operations
**Industry**: Gaming
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/2B47D0C590?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_045aada5-1ff

## Description

As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

Requirements:

- Communication: Deliver excellent customer support to players, investigate and resolve player inquiries promptly, assist internal teams with project-related requests, gather and deliver player feedback, and provide translations when required.

- Analytics: Maintain accurate and detailed reports, ensure prompt escalation of issues, contribute to smoother support processes with personalized macros and knowledge base, and play a part in maintaining high-quality standards through the QC process.

- Leadership: Take part in valuable training sessions to enhance your skills and knowledge, manage your time effectively and responsibly to meet players' needs.

- Business: Master the gameplay knowledge of our products, familiarity with Helpshift/Zendesk or other CRM tools, knowledge of macros customization, and experience with MS Office or Google Suite apps for documentation.

You'd be a great fit for this role if you have:

- Mastery in C1-C2 level German proficiency, with English at B2 level or higher.

- Excellent communication skills for effective player support.

- Flexibility to adapt to various situations and player needs.

- Accountability and reliability in handling player inquiries and issues.

- Proactivity in identifying and addressing player concerns proactively.

- Proficiency in navigating knowledge bases for efficient support.

- Basic troubleshooting skills to assist players with technical challenges.

- Availability for full-time work, including weekends (Saturday and Sunday).

Benefits:

- Remote work with all the necessary equipment provided.

- Attractive benefits package including private medical care option, My Benefit system, Multisport card, a subsidy for glasses, and Employee Assistance Program.

- Professional development opportunities, such as online learning platform, training sessions, and open vacancies exclusively for internal candidates.

- Employee referral program.

- Unique chance to look behind the scenes of the gaming industry and collaborate with people from all over the world.

## Skills

### Required
- German C1-C2 level
- English B2 level or higher
- Excellent communication skills
- Customer support
- Analytical skills
- Time management
- Helpshift/Zendesk
- MS Office or Google Suite apps

### Nice to have
- Previous Customer Service experience
- Knowledge of community platforms (e.g. Discord, Slack)
- Passion for video games

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/2B47D0C590?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)