# Customer Success Manager - Life Sciences Cloud

**Company**: Salesforce
**Location**: Dublin
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Success-Manager---Life-Sciences-Cloud_JR364315?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_042ada65-707

## Description

We are seeking a Customer Success Manager - Life Sciences Cloud to join our team. As a Customer Success Manager, you will serve as a trusted advisor to our clients across pharmaceutical, biotech, and medical device sectors. You will bridge the gap between technical architecture and complex regulatory/clinical requirements, ensuring clients optimise their product usage while adhering to strict compliance standards.

**Responsibilities**

- Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives

- Develop an understanding and knowledge of customers' Salesforce implementation and evangelise the capabilities of Salesforce across all of our Clouds

- Guide a customer on organisational strategy, governance and organisational change standard processes based on customer needs

- Demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap

- Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan

- Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan

- Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth

- Build and cultivate executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors and collaborators

- Work with the account team and Salesforce Executives, optimally network within accounts from the executive level down, to help customers work towards their goals

- When appropriate, recommend additional Salesforce services and advisory experts needed to drive success

- Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates

**Required Qualifications**

- Experienced professional with 7-10 years of relevant Life Sciences, Pharmaceutical, Biotech, or MedTech industry expertise

- In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry

- Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers

- Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections

**Preferred Qualifications**

- Solid understanding of Salesforce product and platform features, capabilities, and best use

- Ability to articulate the importance and value of Governance to Business and IT executives

- A good understanding of enterprise architecture principles is strongly preferred

- Ability to quickly grasp and clearly explain technological and business concepts

- Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success

- Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

- Understanding of key industry sub-verticals (e.g., Commercial Pharma, Clinical Trial Management, Patient Services, MedTech Sales & Field Service).

- Fluency in French or German & English is preferable for this opportunity

## Skills

### Required
- Life Sciences
- Pharmaceutical
- Biotech
- MedTech
- Salesforce
- Cloud
- Customer Success
- French
- German

### Nice to have
- Salesforce product and platform features
- Governance
- Enterprise architecture principles

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Success-Manager---Life-Sciences-Cloud_JR364315?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)