# Senior Software Engineer - Contact Automation - AI

**Company**: Wise
**Location**: Budapest
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000156244029-senior-software-engineer-contact-automation-ai-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0426e71f-ba4

## Description

As a Senior Software Engineer in the Contact Automation team at Wise, you will play a pivotal role in shaping the future of customer support.

You'll be a key technical leader in an autonomous team, driving the vision and end-to-end solutions for the Wise Assistant.

This is a high-impact role where you'll tackle complex engineering challenges to automate real customer issues, significantly improving their experience and operational efficiency.

**How We Work**

- Agile & Collaborative: We operate in an agile fashion, fostering close collaboration between engineers, product managers, content designers, analysts, and data scientists.

- Cross-Functional Teams: You'll work alongside talented individuals to design, build, and iterate on solutions that deliver tangible customer value.

- International Presence: Our team is distributed across our Budapest, New York and London offices, offering a diverse and dynamic working environment.

**What You'll Be Working On**

- Lead the design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant.

- Take ownership of our intent detection systems, contact processing pipelines, and the routing logic that connects customers to various automation solutions.

- Innovate with AI: Design and implement solutions leveraging foundational LLM models to resolve customer queries effectively.

- Integrate & Orchestrate: Lead and manage the technical integration with third-party AI Agent vendors.

- Scale & Optimize: Continuously improve the performance, reliability, and scalability of our automation platform.

- Collaborate for Impact: Work closely with content designers to implement and refine automated conversational flows.

- Mentor: Provide technical guidance and mentorship to other engineers.

**Additional Information** We're committed to building an inclusive and diverse team, where everyone feels respected and empowered to contribute towards our mission.

## Skills

### Required
- Java
- Typescript
- Python
- Kafka
- AWS Bedrock
- LLM models

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000156244029-senior-software-engineer-contact-automation-ai-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)