# Care Management Associate

**Company**: Aetna, a CVS Health Company
**Job type**: full-time
**Salary**: $18.50 - $42.35 per hour
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Care-Management-Associate-Member-Connections_R1094214?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/care-management-associate-040ab054-694/

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Engagement Outreach Hub Care Management Associate supports comprehensive coordination of healthcare services through telephonic outreach to and enrollment of eligible members.

Responsibilities:

- Provide support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems.

- Adhere to Compliance with policies and procedure/regulatory standards.

- Maintain accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements.

- Protect the confidentiality of member information and adhere to company policies regarding confidentiality.

- Demonstrate effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm.

- Meet daily metrics with speed, accuracy and a positive attitude.

- Coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.

- Complete documentation of each member call in the electronic record, thoroughly completing required actions with a high level of detail to ensure compliance requirements are met with efficiency.

- Work independently and competently, meeting deliverables and deadlines while demonstrating an outgoing, enthusiastic and caring presence telephonically.

- Participate effectively in a multi-disciplinary team including internal and external participants.

Requirements:

- High School Diploma plus experience

- Effective communication, telephonic and organization skills

- Strong customer service skills

- Ability to work independently and as part of a team

Preferred Qualifications:

- 2 - 4 years’ experience in healthcare field

- Experience with computers, including knowledge of Microsoft Word, Outlook, and Excel

- Familiarity with basic medical terminology and concepts used in care management

- Flexibility to work occasional nights and weekends outside of standard business hours

- Bilingual (Spanish)

Benefits:

- Medical, dental, and vision coverage

- Paid time off

- Retirement savings options

- Wellness programs

Salary: $18.50 - $42.35 per hour

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## Skills

### Required
- communication skills
- telephonic skills
- organization skills
- customer service skills
- Microsoft Word
- Outlook
- Excel
- Spanish

### Nice to have
- 2-4 years healthcare experience
- medical terminology

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Care-Management-Associate-Member-Connections_R1094214?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)