# Head of Learning & Quality, Stripe Delivery Center

**Company**: Stripe
**Location**: Bangalore
**Experience**: executive
**Job type**: full-time
**Category**: HR
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8007158?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_03fe8533-336

## Description

## Job Overview

As a Head of Learning and Quality at Stripe Delivery Center (SDC), you will be responsible for building the strategy for both Training, Learning, and Development and Quality, hiring and growing the teams, executing plans, and playing a critical role in building a world-class organisation that learns continuously and delivers excellent quality output.

## Responsibilities

- Deliver high-quality training for all lines of business for SDC globally, owning the complete management of L&D programs, including facilitation of onboarding and training curricula, auditing training processes, conducting gap analysis, and evaluating the impact of learning interventions.

- Build training frameworks, work with Ops leaders for an execution strategy, work with cross-functional partners to influence content strategy, and measure training effectiveness.

- Coordinate a growing team of on-site and remote facilitators, SMEs, coaches, and QAs.

- Work closely with Stripe learning teams to define both the long-term strategy and the short-term tactics for high-impact training initiatives.

- Conduct assessments and analysis to identify and address new development needs.

- Build and execute a robust professional development framework for SDC, driving both improvements in growth within Stripe and reducing churn.

- Identify and build a robust quality audit framework for various operations at the SDC.

- Rigorously measure quality of operations, share insights and corrective actions with Ops Leaders, and ensure that the bar for quality keeps going up.

- Partner closely with all Ops Leaders of various lines of business in continuously identifying evolving needs in areas of training and quality, and cater to the needs.

- Build strong relationships with cross-functional leaders to ensure consistency across Stripe and share and learn from best practices.

- Develop and manage various processes necessary to allow the Quality and Training organisation to operate effectively.

## Requirements

- 12+ years of experience setting up and leading Quality teams or Training teams or both, with prior relevant experience in a high-growth technology company.

- Proven success building processes and training systems that deliver consistent, high-quality results, with a human-centric approach to education and culture building.

- Experience building a strong Quality assurance organisation, measuring ops delivery quality and improving it.

- Comfortable working within ambiguity while building processes and programs at scale.

- Strong operational background and a track record of making data-driven decisions to problem solve amidst fast-paced and highly ambiguous environments.

- Experience building teams, managing managers, developing people, and creating a strong identity and culture.

- Excellent written and verbal communication skills and an ability to articulate complex topics in an easy-to-consume way.

- Business proficiency in written and spoken English.

## Skills

### Required
- Training
- Quality Assurance
- Leadership
- Team Management
- Communication
- Data Analysis
- Operational Management

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8007158?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)