# Customer Reliability Engineer

**Company**: Cloudflare
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8317751?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_03c47225-c12

## Description

## About the Role

Cloudflare is seeking a Customer Reliability Engineer to join their team. As a Customer Reliability Engineer, you will be responsible for ensuring the reliability of Cloudflare's systems for high-priority customers. You will work closely with customers, Product Engineering, and other teams to resolve complex issues and build new capabilities.

## Responsibilities

- Rapid incident response and root cause analysis: Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution.

- Proactive reliability engineering: Analyze support and telemetry signals across the customer base to find systemic risks before they become incidents.

- Cross-functional partnership: Manage the technical escalation lifecycle with clear ownership and timely communication.

- Technical leadership and enablement: Raise the technical floor of Customer Support through pair-debugging, structured knowledge transfer, and shared tooling.

## Requirements

- Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support / operations role.

- Strong foundation in networking and security: TCP/IP fundamentals, core protocols, routing protocols, firewall concepts, VPN and encryption, Zero Trust architecture.

- Proficiency with observability and diagnostic tooling: packet capture and analysis, log aggregation, metrics dashboards, distributed tracing.

- Strong scripting and automation skills: Bash, Python.

- Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices.

- Excellent written and verbal communication.

## Desired Skills & Experience

- SRE, DevOps, or platform engineering experience with direct customer-facing accountability.

- Deep expertise at both L3/L4 and L7.

- Expert-level proficiency with Linux command-line tools.

- Data-at-scale analysis using SQL, PromQL, or equivalent.

- Familiarity with CI/CD pipelines, infrastructure-as-code, and container orchestration.

- Track record of building internal tooling or diagnostic utilities that measurably improved team efficiency.

## Skills

### Required
- TCP/IP
- DNS
- HTTP/S
- TLS/SSL
- BGP
- OSPF
- Linux
- Python
- Bash
- SQL

### Nice to have
- SRE
- DevOps
- platform engineering
- Zero Trust architecture
- distributed tracing
- CI/CD pipelines
- infrastructure-as-code
- container orchestration

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8317751?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)