# US Contact Center Premier Specialist

**Company**: Intl Wealth & Premier Banking
**Location**: Buffalo, New York
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612430494?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_03b95f78-c2b

## Description

As a US Contact Center Premier Specialist at HSBC, you will handle inbound calls from existing and new clients across multiple products and countries.

Your main responsibilities will include:

- Providing high-quality service to achieve maximum customer satisfaction

- Resolving customer queries at first contact where possible

- Displaying a positive tone and communication style

- Maintaining a working knowledge of regulations to identify risk or fraudulent activity

- Escalating material issues and ensuring timely resolution

- Acting and resolving clients' concerns through proactive complaint resolution

- Listening to customers and establishing needs to offer relevant products

- Maintaining attention to detail and high accuracy in directing and navigating customers

- Taking ownership and initiative to complete necessary research and follow-up

- Acting as a role model for HSBC's Group values and behaviors

- Supporting colleagues and customers to deliver superior customer service

- Handling multiple banking products

- Generating customer loyalty through strong product knowledge

- Being a digital expert and helping clients navigate digital platforms

- Achieving individual targets and sales goals while maintaining quality and compliance

To succeed in this role, you will likely have:

- A minimum of a high school diploma or General Education Development Test

- Proven and progressive customer service and sales experience

- Flexibility, customer-centricity, and the ability to thrive in a team environment

- Excellent communication skills and the ability to work in a high-volume, fast-paced environment

- Proficiency with personal computers and basic software packages

As an HSBC employee, you will have access to tailored professional development opportunities, a competitive pay and benefits package, and a robust Wellness Hub.

## Skills

### Required
- customer service
- sales
- communication
- regulation
- digital literacy
- time management
- teamwork

### Nice to have
- banking experience
- software proficiency

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612430494?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)