# FBS Customer Care Supervisor (Call Center)

**Company**: Capgemini
**Location**: Aguascalientes
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Consulting
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/92qNgcxV5n62mbQjBgE8uY/fbs-customer-care-supervisor-(call-center)-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_03842e4a-4b2

## Description

Our client, one of the United States' largest insurers, is seeking a Customer Care Supervisor to lead a team and maximize positive customer experiences.

The supervisor will focus on risk acceptability guidelines, profitable business results, and team performance.

Key responsibilities include:

- Monitoring team performance, including customer experience, work product quality, efficiency, and compliance

- Creating and implementing plans to improve team performance and develop individual skill sets

- Ensuring team members meet individual and team performance goals

- Communicating individual performance to team members and providing team performance information to management

- Interacting with and responding to customer inquiries

- Partnering with other leaders to develop and execute improvements

- Maintaining knowledge of established procedures, methods, and regulatory requirements

- Building personal skill sets through training and development

Requirements:

- High school diploma or equivalent required, bachelor's degree preferred

- 1-2 years of experience as a call center supervisor or similar role, preferably within customer service

- Fluent English

- Availability to work on-site in Aguascalientes

Benefits:

- Competitive salary and annual performance-based bonus

- Comprehensive benefits package, including grocery vouchers, saving funds, and private health insurance

- Dynamic and inclusive work culture within a globally renowned group

- Training and development opportunities

## Skills

### Required
- customer service
- team management
- risk management
- regulatory compliance

### Nice to have
- bachelor's degree
- call center experience

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/92qNgcxV5n62mbQjBgE8uY/fbs-customer-care-supervisor-(call-center)-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)