# Subscriber Services Supervisor

**Company**: Utah Communications Authority
**Location**: Salt Lake City, UT
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://uca.bamboohr.com/careers/27?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_036fb5ca-bf2

## Description

The Subscriber Services Supervisor leads the Utah Communications Authority's (UCA) Subscriber Services team and Network Operations Center (NOC) function.

Responsibilities:

- Supervise subscriber services staff; manage staff performance, conduct evaluations, set goals, and address personnel matters in coordination with Human Resources.

- Oversee daily Network Operations Center (NOC) operations; monitor and respond to carrier alarms, bad NAC events, and reported RF interference.

- Triage and provide Tier 1 technical support to subscriber agencies; resolve issues at Tier 1 where possible, and escalate to Field Services, Programming, or vendors as appropriate.

- Manage ticket intake and prioritization; assign tickets, set priority levels, ensure timely response, and track to resolution and close-out.

- Oversee radio programming template management; develop, maintain, and version-control templates used for subscriber agency radios.

- Coordinate interoperability programming and configuration with subscriber agencies and partner jurisdictions to support cross-agency communications.

- Oversee console service support; coordinate troubleshooting and response for dispatch console issues.

- Prepare and provide cost estimates to subscriber agencies for programming, template development, and console service work, in coordination with Finance and the Operations Manager.

- Coordinate with Field Services Supervisors and Programming staff to escalate field-level issues, RF interference investigations, and complex configuration matters.

- Coordinate with equipment vendors and service providers on subscriber-side technical issues, warranty matters, and system updates.

- Maintain documentation of subscriber configurations, agency contacts, ticket history, and standard operating procedures.

Requirements:

- Supervise, direct, and evaluate staff; manage performance and address personnel matters appropriately.

- Plan, organize, and prioritize work; manage concurrent tickets, projects, and operational priorities under variable workload conditions.

- Knowledge of P25 land mobile radio (LMR) systems, including network access codes (NACs), talkgroups, control channels, and related concepts.

- Knowledge of Network Operations Center (NOC) operations, alarm monitoring, and incident triage practices.

- Knowledge of radio programming concepts, codeplugs, and template management, including version control and change tracking.

- Knowledge of dispatch console systems and operations.

- Knowledge of interoperability principles and inter-agency communications coordination.

## Skills

### Required
- P25 land mobile radio (LMR) systems
- Network Operations Center (NOC) operations
- radio programming concepts
- dispatch console systems
- interoperability principles

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Source: [Apply at uca.bamboohr.com](https://uca.bamboohr.com/careers/27?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)