# Senior AI Analyst, People Digital Solutions

**Company**: Okta
**Location**: Bellevue, Washington; Chicago, Illinois; San Francisco, California; Washington, DC
**Experience**: senior
**Job type**: full-time
**Salary**: $108,000-$149,000 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/8257554?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_031187d6-1bc

## Description

Okta is seeking a Senior AI Analyst to help train, evaluate, and improve AI models and AI-powered enterprise solutions. The ideal candidate will combine hands-on ServiceNow knowledge, data and analytics expertise, and strong communication skills to create high-quality training data, evaluate AI outputs, and translate business and technical requirements into effective AI training scenarios.

Responsibilities:

- Train, test, and evaluate AI-powered assistants, chatbots, and agentic AI solutions to ensure accurate and reliable employee experiences.

- Design and optimize prompts, conversational flows, intents, responses, and training scenarios across enterprise support platforms.

- Evaluate AI outputs for accuracy, relevance, completeness, tone, and consistency while identifying and mitigating hallucinations, response gaps, or misinformation.

- Monitor and analyze AI performance metrics such as containment, resolution, user satisfaction, engagement, and escalation rates; identify trends, emerging intents, knowledge gaps, and opportunities for automation from conversational data.

- Apply ServiceNow knowledge to translate complex business processes into intuitive conversational scenarios, training data, and evaluation criteria; collaborate with ServiceNow administrators, developers, analysts, and business stakeholders to identify automation opportunities.

- Create and maintain AI training materials, test cases, evaluation criteria, and sample conversations; partner with Knowledge Management teams to improve content quality, discoverability, and AI readiness; keep materials current as products, processes, and policies evolve.

- Support testing and rollout of new AI capabilities and enhancements; provide insights and recommendations based on AI performance, user feedback, and analytics to drive continuous improvement across the People Organization.

- Stay current with developments in generative AI, prompt engineering, conversational AI, agentic AI, and responsible AI; contribute ideas that improve employee self-service and digital support experiences.

Requirements:

- Experience in AI training, prompt engineering, conversational design, NLP, or AI optimization within employee or customer support environments.

- Proven experience training, evaluating, and optimizing AI models, conversational agents, or LLM-powered assistants, including agentic AI solutions.

- Strong understanding of prompt engineering, AI evaluation, model optimization, and responsible AI practices.

- Demonstrated ability to analyze conversational data and performance metrics to drive measurable improvements.

- Working knowledge of ServiceNow or a similar enterprise service-management platform.

- Strong analytical skills and experience with tools such as SQL, Excel, Power BI, Tableau, or ServiceNow Analytics.

- Experience with enterprise conversational AI platforms, knowledge management systems, or AI-enabled search technologies.

- Excellent written and verbal communication skills with the ability to translate technical and business requirements into clear, user-focused content and influence cross-functional stakeholders.

- Understanding of knowledge management, digital employee support, and omnichannel service experiences.

Benefits:

- Annual base salary range: $108,000-$149,000 USD (varies by location)

- Equity (where applicable)

- Bonus

- Health, dental, and vision insurance

- 401(k)

- Flexible spending account

- Paid leave (including PTO and parental leave)

## Skills

### Required
- AI training
- prompt engineering
- conversational design
- NLP
- AI optimization
- ServiceNow
- data analytics
- SQL
- Excel
- Power BI
- Tableau
- ServiceNow Analytics

### Nice to have
- strategic mindset
- proactive
- solution-oriented
- curiosity for emerging AI technologies

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/8257554?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)