# Forward Deployed Enablement Engineer - Customer Success

**Company**: Palantir
**Location**: London
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.lever.co/palantir/00c2c97b-8514-4617-9883-e53e486b6dcd?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_030dfc36-14f

## Description

A Forward Deployed Enablement Engineer is embedded with centralised customer success teams to maximise the outcomes of Palantir's deployed products and workflows across all commercial customers. This role balances high-level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively.

Responsibilities:

- Respond to and triage incoming support requests from both internal and external teams.

- Provide guidance to customer engineers and unblock their workflows on Palantir's platform.

- Build with Foundry and AIP to enhance enablement operations and use creativity to solve novel problems that deliver more value to internal and external stakeholders.

- Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.

- Partner with Business teams to understand and meet customer needs.

- Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.

What We Value:

- Ability to continuously learn and work independently, making decisions with minimal supervision.

- Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.

- Strong creative problem-solving skills.

- Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.

What We Require:

- Background in Data Science, Computer Science, Engineering or STEM, or equivalent relevant practical experience in a technical or engineering role.

Additional Information:

- Life at Palantir: We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your long-term growth, rather than rely on traditional career ladders.

- Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir.

## Skills

### Required
- Python
- SQL
- Spark
- Java
- C++
- TypeScript/JavaScript

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/palantir/00c2c97b-8514-4617-9883-e53e486b6dcd?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)