# Customer Success Specialist

**Company**: Cisco
**Location**: Austin, Texas, Texas
**Experience**: senior
**Job type**: full-time
**Salary**: $118,400.00 to $166,900.00
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Austin-Texas-US/Customer-Experience-Customer-Success-Specialist_2028903-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_030da91d-f52

## Description

The Customer Success Specialist (CSS) is responsible for driving software adoption and value realization, directly influencing successful renewals and sustained business growth.

By increasing AI-driven insights and deep technical expertise, the CSS orchestrates Technical Adoption Planning (TAP) to align technology deployments with customer business goals.

This role acts as a trusted advisor, bridging the gap between customer needs and Cisco’s product teams to ensure maximum utilization, usability, and serviceability of Cisco technologies.

**Key Responsibilities**

**Strategic Planning & Orchestration**

- Develop and drive Technical Adoption Plans (TAPs) that align with customer goals, improving technology investment.

- Facilitate workshops to review progress, drive customer outcomes, and ensure successful onboarding and renewals.

- Maintain detailed customer profiles by capturing operational insights and applying AI-driven recommendations.

**Technical Enablement & Adoption**

- Apply telemetry and AI-driven insights to supervise adoption, identify blockers, and advise proactive engagement strategies.

- Build and deliver technical enablement sessions and conduct customized sessions across multiple products.

- Coordinate and complete moderately complex demo setups, highlighting key features and ensuring actionable follow-ups.

- Act as a technology evangelist, providing feedback to product teams to advise development and address systemic product challenges.

**Teamwork & Leadership**

- Collaborate with Customer Success Managers, Account Teams, Sales, and Partners to provide a unified engagement experience.

- Mentor junior CSS team members by reviewing work, providing actionable feedback, and promoting the use of AI to automate routine tasks.

- Influence executive and customer technical decision-making by articulating the state of the adoption business.

**What You’ll Do**

- Lead a moderately-sized portfolio of mid-sized customers across multiple products within a specific architecture.

- Identify and mitigate adoption blockers and coordinate with support/engineering to resolve customer issues.

- Supply to the broader customer strategy by piloting new approaches and suggesting process enhancements.

- Stay current with the latest Cisco technologies, AI advancements, the competitive landscape, and broader industry trends.

**Minimum Qualifications**

- Bachelor’s degree + 5 years of related experience; OR Master’s degree + 3 years of related experience; OR PhD + 0 years of experience;

- Professional-level certification (e.g., CCNP) or equivalent relevant industry certification is encouraged.

- English and Spanish required; Portuguese nice to have.

- Strong understanding of the specific architecture/product set relevant to the portfolio, with an emerging awareness of adjacent technologies.

- Proven track record to facilitate technical workshops and build trusted advisory relationships with both technical and executive customers.

**Benefits**

- Medical, dental and vision insurance

- 401(k) plan with a Cisco matching contribution

- Paid parental leave

- Short and long-term disability coverage

- Basic life insurance

- Paid time away (vacation, holidays, sick time)

## Skills

### Required
- AI-driven insights
- Technical Adoption Planning
- Cisco technologies
- English
- Spanish

### Nice to have
- Portuguese

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Austin-Texas-US/Customer-Experience-Customer-Success-Specialist_2028903-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)