# Service Advisor and Fly in Doctor

**Company**: Multimatic
**Experience**: senior
**Job type**: full-time
**Salary**: $47,424.00 - $87,000.00
**Category**: Operations
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q17110208

**Apply**: https://multimatic.wd10.myworkdayjobs.com/en-US/MMEC/job/Newmarket-Ontario/Service-Advisor_JR103544?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_030cfd77-ed3

## Description

Multimatic Niche Vehicles North America (MNVNA) is looking for an experienced Service Advisor and 'Fly in Doctor' with expertise in Field Service Support, automotive repair, and manufacturing.

The Service Advisor will act as the liaison between dealerships, customers, and the supplier/manufacturer, effectively diagnosing vehicle service issues and managing repair timelines either remotely or on-site.

**Duties and Responsibilities:**

- Perform vehicle repairs in-house and at offsite locations

- Travel domestically or internationally for work if necessary

- Assist with diagnosis and supervise repairs remotely at dealerships around the world as a 'Fly in Doctor'

- Comply with relevant local Health and Safety legislation and company Health and Safety Policies

- Be the main point of contact between the company, dealerships, and customers

- Identify and record any issues related to service and warranty, and organize/communicate them to track deliverables and expedite closure

- Document and summarize activities and status to keep teams and management informed

- Consult with the manufacturing team regarding necessary repairs or service part builds

- Determine the cost and timeline for vehicle service/repairs and prepare Estimates

- Document incoming repairs photographically and in written reports

- Submit claims for vehicle/part warranty, shipment expediting, and/or other repairs

- Order all parts as required and organize their movement to intended locations, including necessary paperwork

- Manage, coordinate, and prioritize several activities with flexibility within a fast-paced, challenging environment

- Manage part number revisions and update various systems to keep them aligned and current

- Own the Service Bill of Materials and maintain it as required

- Review and update Workshop Manuals and other service documentation to capture lessons learned and improve communication

- Other duties as defined by the leadership team

**Education and Experience:**

- Expert-level professional vehicle maintenance/repair and customer service experience

- Minimum 5 years in the automotive industry, ideally including Dealership Service Department experience

- Excellent verbal and written communication skills

- Ability to adapt communications to account for sensitivity of information

- Ability to understand and exercise cultural etiquette as required when traveling

- Ability to work in a team-based environment and establish/maintain cooperative working relationships between customers and supplier/manufacturer

- Strong organizational, time management, and problem-solving skills

- Highly proficient in Microsoft Word, Excel, PowerPoint

- Bonus if proficient in CQIS, CAD Software, PTS, OWS, Ariba, SAP, Covisint, MicroCat

## Skills

### Required
- vehicle maintenance
- repair
- customer service
- Microsoft Word
- Excel
- PowerPoint

### Nice to have
- CQIS
- CAD Software
- PTS
- OWS
- Ariba
- SAP
- Covisint
- MicroCat

---

Source: [Apply at multimatic.wd10.myworkdayjobs.com](https://multimatic.wd10.myworkdayjobs.com/en-US/MMEC/job/Newmarket-Ontario/Service-Advisor_JR103544?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)